Learn more about IHMCL FASTag customer care. This article provides a simple guide to IHMCL FASTag contact numbers, email support, and operating hours.
IHMCL FASTag Customer Care
IHMCL FASTag, an integral part of modern travel, revolutionises the way we pay tolls on India’s highways.
Whether you are a seasoned road warrior or an occasional traveller, having an IHMCL FASTag ensures swift passage through toll plazas, eliminating the need for cash transactions.
In this comprehensive article, we will delve into the essential details about IHMCL FASTag customer care, including contact numbers, email support, and operational hours.
Now, recharging the IHMCL FASTag is easier than ever with the Bajaj Finserv BBPS Platform. The Bajaj Finserv BBPS Platform simplifies IHMCL FASTag recharge process and offers several advantages. Some prominent advantages are:
- Enhanced security: The BBPS platform ensures encrypted and secure payment gateways, safeguarding your sensitive information during the process.
- Instant receipts: With BBPS, you receive instant payment confirmation and digital receipts, helping you keep track of your payments effortlessly.
- Multiple payment options: The BBPS platform offers a choice of payment options including net banking, credit/debit cards, and UPI.
IHMCL FASTag customer care numbers
If you have any queries, concerns, or need assistance related to your IHMCL FASTag, you can reach out to the customer care team.
Here are the contact numbers:
IHMCL FASTag customer care: Dial 1800-309-2225 from any network. Experienced agents are available 24/7 to assist you with balance checks, transaction details, recharges, and more.
IHMCL FASTag email Support
In addition to phone support, IHMCL provides email support for FASTag-related inquiries.
If you prefer written communication, you can drop an email to: etc.nodal@ihmcl.com.
Feel free to reach out with any questions or concerns, and the customer care team will promptly address your queries.
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Operating hours of IHMCL FASTag customer care
The IHMCL Bank FASTag customer care executives are available Monday – Friday, from 9.30 A.M. to 6.30 P.M.
You can contact the executives through the helpline number or email during these hours to get a prompt response.
Information on availability during holidays or special occasions
IHMCL FASTag customer care remains operational even during holidays and special occasions.
Whether it is a festival, national holiday, or any other significant event, you can rely on their support.
So, whether you are planning a road trip during Diwali or travelling on New Year’s Eve, rest assured that IHMCL’s customer care team is there to assist you.
Recharge and Pay Bills
Frequently asked questions
If you encounter any issues with your IHMCL FASTag, you can raise a complaint by calling the IHMCL FASTag customer care at 1800-309-2225. They will assist you in resolving the problem.
If you need a refund for an incorrect FASTag transaction, the new AI-enabled FASTag management system will automatically detect wrong transactions and generate refunds within 3-7 days.
IHMCL Payments Bank charges a one-time fee of Rs. 100 (inclusive of GST) for FASTag. Additionally, there is a refundable security deposit based on your vehicle type. You can find detailed fees and charges on the IHMCL Payments Bank website.
If your IHMCL FASTag is lost or damaged, call the Customer Care at 1800-309-2225 for a replacement. The new tag issued will be linked to your old tag account, and the relevant balance amount will be transferred to the new tag.
If your FASTag is not working at toll plazas despite having sufficient balance, you will need to pay cash at the plaza. Additionally, report the issue to the concessionaire and contact customer care for further assistance.
Violating FASTag rules or misuse can result in penalties, including fines imposed by the authorities. It is essential to adhere to the guidelines to avoid any penalties.
