Madhya Pradesh Paschim Kshetra Vidyut Vitaran Company Limited (MPPKVVCL) is based in Indore, Madhya Pradesh. It was founded in 2002 after the restructuring of the Madhya Pradesh State Electricity Board. The company is responsible for electricity distribution across the western region of Madhya Pradesh, covering 15 districts. MPPKVVCL provides electricity to both urban and rural areas, supporting domestic, agricultural, commercial, and industrial sectors. It is committed to improving infrastructure and upgrading the distribution network. The company offers services such as new connections, billing solutions, and online payment options. It also focuses on customer satisfaction by introducing schemes to ensure reliable and uninterrupted power supply. MPPKVVCL plays a crucial role in the overall development of the region by supporting its electricity needs.

When dealing with electricity issues, it's essential to know how to navigate the complaint process with MPPKVVCL (Madhya Pradesh Paschim Kshetra Vidyut Vitaran Company Limited). MPPKVVCL is committed to customer satisfaction and provides a systematic approach to address complaints. Common issues include billing discrepancies, power outages, and service interruptions. Customers can file complaints through various channels, including online portals, helpline numbers, and customer service centers. Promptly reporting issues helps MPPKVVCL address them efficiently, ensuring that you receive the necessary support. Understanding the process will make it easier for you to resolve your concerns effectively.

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Steps to raise a complaint on MPPKVVCL electricity

1. Gather information: Collect all necessary details, such as your account number, contact information, and a description of the issue.

2. Visit the official website: Go to the MPPKVVCL website and locate the complaints section.

3. Online form submission: Fill out the online complaint form with the required information.

4. Contact customer service: Alternatively, you can call the customer service helpline to report your issue directly.

5. Visit local office: If you prefer, visit your nearest MPPKVVCL office to file a complaint in person.

6. Track your complaint: After filing, keep a record of your complaint number for follow-up.

Documents required to file a complaint with MPPKVVCL

When filing a complaint with MPPKVVCL, you may need to provide certain documents to expedite the process.

These typically include:

• Customer ID/Account number: Your unique account identifier.

• Identity proof: A copy of your Aadhar card, voter ID, or any other government-issued ID.

• Address proof: A recent utility bill or any official document showing your address.

• Details of the complaint: A written description outlining the issue, including dates and times if applicable.

Conclusion

Understanding the complaint process with MPPKVVCL is vital for resolving electricity-related issues efficiently.

By following the outlined steps and preparing the necessary documents, you can ensure a smooth experience when filing complaints. Remember to utilise convenient payment options like Bajaj Finserv for your electricity bills, enhancing your overall service experience.