How to File a Complaint for Bajaj FASTag

Learn the steps to address issues with Bajaj FASTag, including filing complaints, contacting support, and resolving problems efficiently.
How to File a Complaint for Bajaj FASTag
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5 mins
17 January 2025

How to file a complaint with Bajaj FASTag Customer Care

Filing a complaint with Bajaj FASTag Customer Care ensures a smooth resolution of any issues like toll plaza payment disputes, recharge discrepancies, or tag malfunctions. The process involves contacting their customer support online and tracking the complaint for a timely resolution.

Follow these steps to file a complaint with Bajaj FASTag customer care:

1. Visit the Bajaj FASTag website. Look for the customer care section

2. Choose the complaint option. Click on the link to register a complaint

3. Fill out the complaint form. Provide necessary details like your name, contact number, and FASTag number

4. Describe your issue clearly. Be specific about the problem that you are facing

5. Submit the form. After reviewing your information, click submit

6. Note the complaint reference number. This number helps track your complaint later

By following these steps, you can easily file complaints and seek resolutions of your issues.

Steps to track complaint status Online

Tracking the status of a Bajaj FASTag complaint is easy. Customers can follow these steps:

1. Go to the Bajaj FASTag website. Open the official site in a web browser

2. Navigate to the customer care section. Look for options related to complaints

3. Select 'Track complaint status.' Click on this option to proceed

4. Enter your complaint reference number. Input the number you received after filing your complaint

5. Click on 'Submit.' This action will display the current status of your complaint

6. Review the status details. Customers can see if their issue is resolved or still pending

These steps ensure that customers stay informed about their complaints.

Consider Bajaj Finserv for Toll Plaza Payments

Bajaj Finserv makes toll plaza payments hassle-free with its FASTag service, letting you pass through tolls without stopping for cash. The tag auto-deducts toll fees, saving time and effort. Plus, managing your account is easy via the app or website, and any customer complaints are quickly resolved for smooth travel.

Conclusion

In conclusion, filing and tracking complaints with Bajaj FASTag customer care is a simple process that ensures customers receive support when needed. By following clear steps for filing complaints and tracking their status online, users can effectively manage their issues. If necessary, escalating complaints can lead to quicker resolutions. Furthermore, using Bajaj Finserv for toll plaza payments enhances travel convenience by eliminating cash transactions at toll booths. Overall, Bajaj FASTag provides an efficient solution for modern travellers while ensuring customer satisfaction through accessible support channels.

Disclaimer

1. Bajaj Finance Limited (“BFL”) is a Non-Banking Finance Company (NBFC) and Prepaid Payment Instrument Issuer offering financial services viz., loans, deposits, Bajaj Pay Wallet, Bajaj Pay UPI, bill payments and third-party wealth management products. The details mentioned in the respective product/ service document shall prevail in case of any inconsistency with respect to the information referring to BFL products and services on this page.

2. All other information, such as, the images, facts, statistics etc. (“information”) that are in addition to the details mentioned in the BFL’s product/ service document and which are being displayed on this page only depicts the summary of the information sourced from the public domain. The said information is neither owned by BFL nor it is to the exclusive knowledge of BFL. There may be inadvertent inaccuracies or typographical errors or delays in updating the said information. Hence, users are advised to independently exercise diligence by verifying complete information, including by consulting experts, if any. Users shall be the sole owner of the decision taken, if any, about suitability of the same.

Bajaj Finserv App for All Your Financial Needs and Goals

Trusted by 50 million+ customers in India, Bajaj Finserv App is a one-stop solution for all your financial needs and goals.

You can use the Bajaj Finserv App to:

  • Apply for loans online, such as Instant Personal Loan, Home Loan, Business Loan, Gold Loan, and more.
  • Explore and apply for co-branded credit cards online.
  • Invest in fixed deposits and mutual funds on the app.
  • Choose from multiple insurance for your health, motor and even pocket insurance, from various insurance providers.
  • Pay and manage your bills and recharges using the BBPS platform. Use Bajaj Pay and Bajaj Wallet for quick and simple money transfers and transactions.
  • Apply for Insta EMI Card and get a pre-approved limit on the app. Explore over 1 million products on the app that can be purchased from a partner store on Easy EMIs.
  • Shop from over 100+ brand partners that offer a diverse range of products and services.
  • Use specialised tools like EMI calculators, SIP Calculators
  • Check your credit score, download loan statements and even get quick customer support—all on the app.
Download the Bajaj Finserv App today and experience the convenience of managing your finances on one app.

Do more with the Bajaj Finserv App!

UPI, Wallet, Loans, Investments, Cards, Shopping and more

GET THE APP

Frequently asked questions

How can I contact Bajaj FASTag customer care?

Customers can contact Bajaj FASTag customer care by calling the toll-free number 1800-2100-260.

What should I do if I am overcharged at a toll plaza?
If you are overcharged at a toll plaza, you should first pay the fee in cash if necessary. Then, they should call the NHAI helpline at 1033 to report the issue and provide details of the overcharge. Keeping the receipt will help in resolving the complaint.

Can I file a complaint for delayed FASTag delivery?
Yes, customers can file a complaint for delayed FASTag delivery. They should contact Bajaj FASTag customer care at 1800-2100-260 or use the Bajaj Finserv App to raise a request regarding their delivery status.

How long does it take to resolve a complaint?
The resolution time for complaints may vary. Typically, Bajaj FASTag aims to resolve issues within 3 to 5 business days, depending on the complexity of the complaint.

What should I do if my FASTag is not working?
If a customer's FASTag is not working, they should first check their balance through the Bajaj Finserv App or by calling the customer care number. If there are no issues with the balance, they can raise a complaint through the app or contact customer care for further assistance.

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