The Calcutta Electric Supply Corporation (CESC) is a leading electricity distribution company in India, providing electricity to consumers in Kolkata and surrounding areas. As the sole distributor of electricity in its region, CESC services both urban and rural areas, ensuring millions of people receive uninterrupted power supply. One crucial piece of information every CESC consumer needs is their consumer number. This unique number is essential for managing electricity services, including bill payments, account inquiries, and tracking usage. Without a consumer number, users cannot complete several important tasks, such as accessing their CESC electricity bill or making payments online.

Your CESC consumer number is assigned at the time of account creation and remains unchanged throughout the service duration. It is a key identifier for each customer, helping CESC track electricity usage and bill generation accurately. Consumers need this number to check their bills, pay through the CESC website, or make transactions via third-party platforms like Bajaj Finserv. Having easy access to your CESC consumer number is important for ensuring smooth electricity bill management.

What is a CESC consumer number

The CESC consumer number is a 11-digit unique identifier that every electricity consumer is assigned. This number is linked to the consumer’s electricity meter and is used for recording power consumption. It plays a vital role in billing and payment processes. Consumers must reference this number when making payments, raising service requests, or lodging complaints.

The number can be found on any CESC electricity bill, usually located on the top section under the customer details section. It allows customers to check their bills, register complaints, and make payments both online and offline. Knowing your CESC consumer number ensures timely management of electricity services and helps avoid any interruptions in service.

With the use of the consumer number, you can pay monthly electricity bill on Bajaj Finserv with ease. Bajaj Pay - the BBPS platform on Bajaj Finserv ensures a secure and hassle-free experience.

Why do you need your consumer number

The CESC consumer number is required for all key interactions between a consumer and the electricity provider. One of the primary reasons you need your consumer number is for making payments. Whether you are paying through the CESC website or a platform like Bajaj Finserv, the consumer number is necessary to retrieve billing information. Without the consumer number, you cannot view your electricity bill, make payments, or raise queries related to your account.

Additionally, the consumer number is required to register any complaints regarding power outages, meter issues, or billing discrepancies. It helps the CESC customer care team quickly locate your account details and address any concerns. The consumer number also plays a role in managing your electricity usage, as it helps you track your monthly consumption. This number simplifies all interactions with CESC and third-party platforms, making it an essential detail for all consumers.

Step-by-step guide to finding your consumer number

Finding your CESC consumer number is straightforward. Here is how you can do it:

• Check your previous bills: Your CESC consumer number is printed on every electricity bill. Look at the top section of your bill under ‘CONSUMER DETAILS’ for the 11-digit consumer number.
• Visit the CESC website: Log in to your account on the official CESC website using your registered mobile number or email. Once logged in, you can easily find your consumer number under your account details.
• Mobile app: Download and log in to the CESC mobile app using your registered credentials. You will find your consumer number displayed in the ‘ACCOUNT INFORMATION’ section.
• SMS service: Send an SMS to the CESC customer care number with your registered mobile number, and they will send your consumer number in reply.

These steps should help you quickly retrieve your consumer number without much hassle.

Alternative methods to retrieve your consumer number

If you are unable to retrieve your CESC consumer number through the above steps, you can try the following alternative methods:

• Customer care: Call CESC customer care and provide your registered mobile number or address. They can help you retrieve your consumer number over the phone.
• CESC service centres: Visit your nearest CESC customer service centre and request assistance. Provide your address or other account details, and the staff will help you find your consumer number.

CESC has partnered with Bajaj Finserv to offer customers a seamless experience in managing their electricity bills. Through this collaboration, consumers can easily pay their bills, download receipts, and track payment history. Bajaj Finserv provides a wide range of payment options. These include debit cards, credit cards, Bajaj Pay UPI, and internet banking. This makes the electricity bill payment process fast and convenient. Consumers can also schedule payments or set up automatic payments. This ensures they never miss a due date. The partnership simplifies the experience by offering multiple methods and platforms for quick and secure payments.

Steps to pay CESC electricity bill using consumer number on Bajaj Finserv website

Here are the steps to pay electricity bill using consumer number:

1. Visit the Bajaj Finserv website

2. Navigate to ‘ELECTRICITY BILL PAYMENT’ under the ‘PAYMENTS’ section drop-down and click on ‘PAY NOW’

3. Select ‘CESC’ as your electricity provider from the drop-down

4. Enter consumer number and click on ‘FETCH YOUR BILL’

5. On the next page verify the bill details and amount

6. Click on ‘PROCEED TO PAY’ to initiate payment process

7. Choose from the available payment options: net banking, credit/debit cards, Bajaj Pay UPI, or Bajaj Pay Wallet

Fees and charges

A convenience fee of up to 2% (inclusive of applicable taxes) will be charged. For more information on fees and charges, click here.

Note: For failed transactions, the total amount, including charges except taxes, is reversed.