Learn about the multiple ways to block your Jio SIM if it is lost, stolen, or you need to suspend data. You can call customer care (198/1800-889-9999) or use the MyJio app to suspend data or fully block the SIM. Know more about how to block Jio SIM and get a replacement one.
How to Block Jio SIM in Case of Theft or Loss
Losing or having your SIM card stolen can be a hassle, but with Jio, the process of blocking and activating your SIM is simple and easy. Whether you need to suspend data services temporarily or completely block both voice and data, here is a step-by-step guide to help you through the process:
Step-by-step process: how to block Jio SIM card
- If you need to block your Jio SIM due to loss, theft, or any other reason, call Customer Care at 198 from any Jio number or 1800-889-9999 from any non-Jio number.
- Provide the necessary details to the customer care executive and request them to block your Jio SIM immediately.
Temporarily suspending data services
- Open the MyJio app and log in using your Jio number
- Navigate to ‘MANAGE SERVICES’ and select ‘SUSPEND DATA SERVICES’ to temporarily suspend data services on your Jio SIM
Blocking voice and data services
- Call Jio customer care at 198 or 1800-889-9999 and provide the necessary information.
- Request full blocking of both voice and data services on your Jio SIM.
Timeline for blocking a new SIM card
The blocking process is usually swift and should occur within a few hours of reporting the loss or requesting blocking. However, it is advisable to follow up with Jio customer care to ensure timely action.
The activation process for a new Jio SIM
- After obtaining a new Jio SIM or replacing a blocked one, you will receive an activation SMS confirming the activation.
- Check for a network signal on your phone and make a test call to verify voice services.
Documents required for getting a Jio SIM
When applying for a new Jio SIM, make sure to carry proof of identity (PoI) such as an Aadhar card, passport, or voter ID, proof of address (PoA) like a utility bill or rental agreement, and passport-sized photographs.
Jio plan details
Here are some other popular Jio recharge plans:
Recharge and Pay Bills
Bajaj Finserv app for all your financial needs and goals
Trusted by 50 million+ customers in India, Bajaj Finserv App is a one-stop solution for all your financial needs and goals.
You can use the Bajaj Finserv App to:
- Apply for loans online, such as Instant Personal Loan, Home Loan, Business Loan, Gold Loan, and more.
- Invest in fixed deposits and mutual funds on the app.
- Choose from multiple insurance for your health, motor and even pocket insurance, from various insurance providers.
- Pay and manage your bills and recharges using the BBPS platform. Use Bajaj Pay and Bajaj Wallet for quick and simple money transfers and transactions.
- Apply for Insta EMI Card and get a pre-qualified limit on the app. Explore over 1 million products on the app that can be purchased from a partner store on Easy EMIs.
- Shop from over 100+ brand partners that offer a diverse range of products and services.
- Use specialised tools like EMI calculators, SIP Calculators
- Check your credit score, download loan statements and even get quick customer support—all on the app.
Download the Bajaj Finserv App today and experience the convenience of managing your finances on one app.
Disclaimer
While care is taken to update the information, products, and services included in or available on our website and related platforms/ websites, there may be inadvertent inaccuracies or typographical errors or delays in updating the information. The material contained in this site, and on associated web pages, is for reference and general information purpose and the details mentioned in the respective product/ service document shall prevail in case of any inconsistency. Subscribers and users should seek professional advice before acting on the basis of the information contained herein. Please take an informed decision with respect to any product or service after going through the relevant product/ service document and applicable terms and conditions. In case any inconsistencies are observed, please click on reach us.
*Terms and conditions apply
Frequently asked questions
If you have lost your Jio SIM or your phone has been stolen, follow these steps:
Online method:
- Login to your Jio account on the official Jio website.
- Click on the gear icon (settings) and select ‘Suspend and Resume’
- Choose the reason for suspension (e.g., lost SIM) and submit.
Call customer care:
- Dial 199 from the Jio SIM you want to block.
- If you have lost the SIM, call 1800-889-9999 from any other number.
- Provide relevant information to block your SIM.
To temporarily deactivate your Jio SIM, you can:
- Visit the Jio Store for a SIM replacement.
- Contact Jio Customer Care at 1800-889-9999 to suspend your lost SIM.
Login into jio.com if your mobile phone is lost. Receive an OTP on alternate numbers or email addresses and get options to suspend, locate, and obtain a PUK code.
For permanent deactivation:
- Call Customer Care: Dial 198 from your Jio SIM.
- Share the reason for permanent deactivation and the last digit of your Aadhaar card.
- The process will take approximately 30 minutes.
- Alternatively, you can visit a Jio Store for assistance.
After registering a lost SIM card request, it can take anywhere from two to three hours for the mobile number to get blocked. Typically, the block happens right away, but it may not fully take effect immediately. To ensure safety, deactivate the SIM card as soon as you submit the request and consider filing a police report if it is lost or stolen.
Blocking your Jio SIM will not directly impact your data balance or validity. However, it is essential to know your plan’s validity because once it ends, your balance may be adjusted against SMS or data, depending on your Jio plan. If you have purchased additional data beyond the daily limit, that will not be affected by blocking the SIM.
