Know TSNPDCL Complaint Process

Frustrated with power cuts or faulty meters? Get your electricity woes fixed fast. This guide simplifies registering a complaint with TSNPDCL electricity board.

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TSNPDCL Complaint Process: An Overview

Facing power issues like outages, billing errors, or meter problems can be frustrating. Understanding the process for registering a complaint with TSNPDCL (Telangana State Northern Power Distribution Company Limited) empowers you to get a swift resolution.

Why you need to know the TSNPDCL complaint process

A prompt complaint allows TSNPDCL to identify and address problems efficiently.

Here's why knowing the complaint process is important:

  • Faster resolution: Timely registration ensures your issue gets attention and is rectified quicker.
  • Accurate information: Knowing the details allows you to provide clear descriptions, aiding in resolving the problem effectively.
  • Improved services: By voicing your concerns, you contribute to better service delivery by TSNPDCL.

Steps for TSNPDCL electricity complaints registration

TSNPDCL offers multiple ways to register complaints. Here's a breakdown of each method:

  • Online portal: Visit the TSNPDCL website (https://TSNPDCL.in/) and navigate to the "Register Complaints" section. Select the complaint type (e.g., Supply Failure Related) and provide details like your consumer number and a clear description of the issue.
  • Toll-free numbers: Call 18004250028 or 1912 to speak with a customer service representative and register your complaint verbally.
  • TSNPDCL mobile app: The TSNPDCL app does offer a complaint registration feature. You can use the app to conveniently lodge complaints and address any issues related to your electricity services.

Remember: When registering your complaint, provide details like your consumer number, the nature of the problem, and any relevant reference codes (if available) for faster resolution.

Alternative ways to register complaints with TSNPDCL

  • Customer care centres: Visit your nearest TSNPDCL customer care centre and speak to a representative directly.
  • Social media: You can reach out to TSNPDCL via their official X account, @TSNPDCLORGANIZA

In addition to finding the relevant information about the TSNPDCL electricity board you can also complete your electricity bill payment.

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Conclusion

By understanding the TSNPDCL complaint process and choosing the most suitable method for your situation, you can ensure a swift resolution to your electricity-related concerns. Remember, a timely complaint goes a long way in ensuring a smooth and uninterrupted power supply.

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Frequently asked questions

How do I register a complaint about a power outage with TSNPDCL Complaint?

Here's how to register a complaint about a power outage with TSNPDCL and track its status:

●   Online portal: This is the most convenient method.

  • Visit the TSNPDCL website (https://TSNPDCL.in/) and navigate to the "Register Complaints" section.
  • Choose "Supply Failure Related" or a similar category for power outages.
  • Provide your consumer number and a clear description of the outage, including the date, time, and any specific details (e.g., transformer issue, entire area affected).
  • Submit the complaint electronically.

●   Toll-free numbers: Another quick option. Call 18004250028 or 1912. Clearly explain you're experiencing a power outage and provide your consumer number for reference. The representative will provide a complaint reference number. Note it down for future reference.

How can I track the status of my TSNPDCL Complaint?

Here is how you can track your TSNPDCL complaint status:

  • Via TSNPDCL website: The official TSNPDCL website has a complaints tracking section, where you can monitor the status of your grievances.
  • Via TSNPDCL mobile app: You can also track your complaint status via the TSNPDCL mobile app.
  • Customer care centres: Visit your nearest TSNPDCL customer care centre and speak to a representative directly. They will look up your complaint status using your consumer number.

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