Frustrated with power cuts or faulty meters? Get your electricity woes fixed fast. This guide simplifies registering a complaint with the UHBVN electricity board.
Uttar Haryana Bijli Vitran Nigam (UHBVN): Addressing Electricity Concerns
Uttar Haryana Bijli Vitran Nigam (UHBVN) is a state-owned electricity distribution utility serving the northern region of Haryana, India. UHBVN is responsible for supplying electricity to residential, commercial, and industrial consumers in its operational area. The utility manages a vast network of substations, transmission lines, and distribution transformers to ensure the uninterrupted supply of electricity to its customers.
UHBVN aims to provide efficient and reliable electricity services while adhering to safety standards and regulatory guidelines.
You can get in touch with UHBVN's customer care directly by using the UHBVN complaint number if you need to make a complaint. You can also use their official website to make a UHBVN complaint online, if that is a more convenient choice. Just go to the "Complaints" area of the UHBVN portal to accomplish this. By using this technique, you can monitor the progress by using UHBVN online complaint number and make sure that any issues you may be having with your electrical supply are resolved quickly and effectively.
Methods to file a UHBVN complaint with Uttar Haryana Bijli Vitran Nigam Board
Encountering an issue with your electricity service from UHBVN? Here is how you can lodge a complaint:
If you face any electricity-related problems in the areas serviced by UHBVN, you can register a complaint through the following steps:
- Contact UHBVN customer care: Reach out to the UHBVN customer care helpline to register your complaint. Provide your consumer details and a brief description of the issue to the customer service representative.
- Online complaint registration: UHBVN offers an online complaint registration facility on its official website. Visit the UHBVN website and navigate to the complaint section. Fill in the required details such as consumer number, contact information, and nature of the problem.
You can file a complaint with Uttar Haryana Bijli Vitran Nigam (UHBVN) through the following methods:
- Customer care number:
Call the toll-free number 1912 or 1800-180-1550 to register your complaint. - Online complaint portal:
Visit UHBVN's official website and navigate to the ‘Register Complaint’ section. - Email:
Send an email detailing your issue - Mobile App:
Download the 'UHBVN App' to lodge complaints and track their status. - Local Office:
Visit the nearest UHBVN office to raise your complaint in person.
- Customer care number:
- Visit nearest UHBVN office: For a face-to-face interaction, visit the nearest UHBVN office and register your complaint in person with the designated authorities. Carry your identification and consumer details for verification.
How to track UHBVN complaint status
- Visit the portal: Go to the UHBVN website.
- Login/Register: Log in with your credentials.
- Check status: Click ‘UHBVN ONLINE COMPLAINT STATUS,’ enter your complaint/reference number, and view updates.
Why you need to know about UHBVN complaint procedures
Understanding how to file a complaint with UHBVN is crucial for the following reasons:
- Timely resolution: Knowing the complaint procedures ensures timely resolution of electricity-related issues, preventing prolonged service disruption.
- Service improvement: Your feedback helps UHBVN identify and rectify recurring issues, contributing to overall service enhancement.
- Consumer rights: Filing complaints ensures that UHBVN complies with consumer rights and regulatory standards, ensuring fair and reliable services.
Steps for register a UHBVN complaint online
Follow these steps to register a complaint with UHBVN:
- Collect details: Gather your consumer number, contact information, and specifics of the issue you are facing with your electricity service.
- Choose communication channel: Decide whether to register your complaint via phone, online portal, or in person at a UHBVN office.
- Provide information: Fill out the complaint form accurately, including details of the problem, location, and your contact information.
- Submit complaint: Submit your complaint through the chosen communication channel (phone, online, or in person) to UHBVN.
- Receive complaint number: Upon successful registration, you will be provided with a complaint number for tracking purposes.
- Follow up: Keep track of your complaint status using the provided complaint number and follow up for updates or resolution if required.
Alternative ways to register complaints with UHBVN
Apart from traditional methods, UHBVN offers alternative ways to register complaints:
- Mobile app: UHBVN may have a dedicated mobile application where customers can log complaints conveniently using their smartphones.
- SMS service: Some electricity utilities provide SMS-based complaint registration systems, allowing customers to register complaints through text messages.
- Social media channels: UHBVN might have active social media channels where customers can reach out and register complaints publicly or via direct messages.
In addition to finding the relevant information about the UHBVN electricity board, you can also complete your electricity bill payment.
The Bajaj Pay platform on Bajaj Finserv allows users to UHBVN bill payment instantly and securely. Customers can use various payment modes like credit/debit cards, net banking, Bajaj Pay Wallet, and Bajaj Pay UPI.
Conclusion
Understanding the complaint procedures of UHBVN is essential for ensuring a smooth and reliable electricity service experience.
By following the outlined steps and utilising alternative complaint registration methods, customers can contribute to the improvement of UHBVN's services and enjoy an uninterrupted electricity supply.
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Frequently asked questions
To report a power outage or any other electricity-related issue to UHBVN, you can contact their customer care helpline, visit their official website for online complaint registration, or visit the nearest UHBVN office in person.
Yes, you can track your UHBVN complaint through the UHBVN Mobile App. After logging in, navigate to the complaints section, enter your complaint/reference number, and check its status in real-time. The app is user-friendly and provides updates on complaint resolution.
UHBVN typically resolves complaints within 7 to 10 working days, depending on the issue's complexity. Simple issues like billing errors may be resolved faster, while major technical faults could take longer. For urgent complaints, contact their customer care for faster escalation.
To register a UHBVN complaint, you need your Consumer Number, registered mobile number, and a detailed description of the issue. Including your contact details and any related documents, such as previous bills, ensures smoother processing of your complaint.
You can track the status of your UHBVN complaint using the complaint number provided to you at the time of registration. Visit the UHBVN website or contact their customer care helpline for updates on the progress of your complaint.
Uttar Haryana Bijli Vitran Nigam (UHBVN) offers a toll-free helpline, the UHBVN complaint number, to help its clients with problems relating to electricity. Consumers who have issues with power outages, meter malfunctions, or inconsistent billing can report them by calling 1912 or 1800-180-1550. The helpline is open around-the-clock, guaranteeing timely assistance and complaint resolution. You can speak with customer support agents directly at this number if you need help or advice with anything relating to electricity. This service is a part of UHBVN's dedication to offering dependable and accommodating client service.
Go to the "Customer Service" or "Complaints" area of the official UHBVN website to submit an online complaint. You can fill out an online complaint form by clicking this link. It asks for your consumer number, contact details, and a description of the problem you are having. After receiving your complaint, UHBVN's customer service staff will examine it and take the necessary action. Customers can report difficulties conveniently and effectively online through this approach, which eliminates the need for in-person visits to offices or phone calls.
Customers can make online complaints through UHBVN's official website; however the company does not have a dedicated online complaint number. The UHBVN toll-free lines 1912 or 1800-180-1550 can be utilised for urgent matters. Customers who wish to file a complaint online should do so by filling out the complaint form that is accessible on the website. This will enable them to thoroughly describe their problem and submit it electronically. The purpose of this method is to guarantee that consumers receive quick support for their issues and to streamline the process of filing complaints.
Yes, consumers can use the internet to monitor the progress of their UHBVN complaints. Customers get a distinct complaint reference number after submitting a complaint via the UHBVN website. On the UHBVN portal, you can use this number to see how the complaint is progressing. Enter the reference number in the "Track Complaint" area to observe the resolution process's progress and any modifications. This tool guarantees transparency in the complaint-handling process and assists clients in staying updated about their complaints.
You can take your UHBVN complaint to the next level by getting in touch with UHBVN's higher authority if you're not satisfied with the resolution. To begin with, use the toll-free numbers 1912 or 1800-180-1550 to contact the customer support centre. For further assistance, include your complaint reference number. If the problem continues, you might want to write to the forum for consumer grievance resolution or get in touch with the local nodal officer. You can also file an unresolved complaint with the Electricity Ombudsman. These actions guarantee that your complaint will get the consideration it need in order to be satisfactorily resolved.
