The Purvanchal Vidyut Vitaran Nigam Limited (PUVVNL) is the primary electricity distribution company serving a vast population across eastern Uttar Pradesh, India.

If you face challenges with your electricity service, understanding the PUVVNL complaint process empowers you to address them swiftly and ensure a smooth flow of electricity.

Registering a complaint with PUVVNL: A streamlined approach

PUVVNL offers multiple convenient options for lodging complaints, ensuring a user-friendly experience when reporting electricity-related issues. Here is a breakdown of the available methods:

• PUVVNL toll-free number: For a quick and easy solution, dial the PUVVNL customer care number, 1912, from your phone. This 24/7 service allows you to report a complaint directly to a customer service representative, who will register your concern and provide a reference number.
• PUVVNL customer care centre: For a more personalised interaction, visit your nearest PUVVNL customer care centre. A customer service representative will assist you in registering your complaint and provide you with a reference number for future reference.
• Write a letter: While not the most expeditious option, you can address a written complaint to the concerned PUVVNL official at their regional office. Include your consumer number, address, contact information, a clear description of the issue, and the date the problem began.

Why lodging a PUVVNL complaint matters

Taking the initiative to complain with PUVVNL offers several advantages:

• Prompt resolution: By registering a complaint, you bring the issue to PUVVNL's immediate attention, enabling them to address the problem swiftly. This is particularly crucial during power outages, where a prompt response minimises disruption.
• Improved service delivery: Complaints serve as valuable feedback for PUVVNL. This feedback helps them identify areas for improvement and work towards enhancing their overall service quality.
• Detailed record keeping: A registered complaint with a reference number provides a documented record of the issue. This can be helpful if the problem persists or requires further communication with PUVVNL.

Steps for lodging PUVVNL electricity complaints

Here is a step-by-step guide for registering PUVVNL complaints through the different channels:

PUVVNL toll-free number (1912):

1. Dial 1912 from your phone.
2. Be prepared to provide your consumer number when prompted.
3. Explain the nature of your complaint clearly and concisely to the customer service representative.
4. The representative will register your complaint and provide you with a reference number.

PUVVNL customer care centre:

1. Visit your nearest PUVVNL customer care centre.
2. Take a token for registering a complaint.
3. When your turn comes, explain the nature of your complaint clearly to the customer service representative.
4. The representative will register your complaint and provide you with a reference number.

Writing a letter:

1. Address your letter to "The Concerned Official" at the relevant PUVVNL regional office. You can find contact information for regional offices on the PUVVNL website.
2. Include your consumer number, address, contact information, and a clear description of the issue, along with the date the problem began.
3. Send the letter via registered post for a documented record.

 In addition to finding the relevant information about PUVVNL electricity board you can also complete your PUVVNL electricity bill payment.

The Bajaj Pay platform on Bajaj Finserv allows users to pay their bills instantly and securely. Customers can use various payment modes like credit/debit cards, net banking, Bajaj Pay Wallet, and Bajaj Pay UPI.

Conclusion

Understanding the PUVVNL complaint process empowers you to effectively address electricity-related concerns. By choosing the method that best suits your needs and following the outlined steps, you can efficiently register your complaint with PUVVNL and ensure a prompt resolution.