Process of Registering a Complaint with KESCO

Facing power-related issues like outages, billing errors, or meter problems with KESCO (Kanpur Electricity Supply Company Limited) can be disruptive.

Understanding the complaint process empowers you to get a swift resolution.

Why you need to know the KESCO complaint process

A prompt complaint allows KESCO to identify and address problems efficiently.

Here's why knowing the process is important:

• Faster resolution: Timely registration ensures your issue gets attention and is rectified quicker.
• Accurate information: Knowing the details allows you to provide clear descriptions, aiding in resolving the problem effectively.
• Improved services: By voicing your concerns, you contribute to better service delivery by KESCO.

Steps for registering KESCO electricity complaints

KESCO offers multiple ways to register complaints. Here's a breakdown of each method:

• Toll-free number: Call the KESCO toll-free number 1800-180-1912 to speak with a customer service representative and register your complaint verbally. Be prepared to explain the nature of the problem (e.g., power outage) and provide your consumer number for reference.
• KESCO website: Check their website (https://kesco.co.in/) and navigate to “Consumer Service” to register a complaint. You can register your complaint electronically.
• KESCO App: There is no dedicated app for registering your complaint, but you can check the complaint status on their website or online portal.

Remember: When registering your complaint, provide details like your consumer number, the nature of the problem, and any relevant reference codes (if available) for faster resolution.

Alternative ways to register complaints with KESCO

• Social media: While not an official complaint registration channel, you can try reaching KESCO on social media platforms like Twitter (@kesco_in).

In addition to finding the relevant information about KESCO electricity board you can also complete your KESCO electricity bill payment.

The BBPS platform on Bajaj Finserv allows users to pay their bills instantly and securely. Customers can use various payment modes like credit/debit cards, net banking, Bajaj Pay Wallet, and Bajaj Pay UPI. 

Conclusion

Understanding the KESCO complaint process empowers you to address electricity-related concerns effectively. By choosing the most suitable method for your situation, you can ensure a swift resolution and contribute to improved service delivery.