Frustrated with power cuts or faulty meters? Get your electricity woes fixed fast! This guide simplifies registering a complaint with JBVNL electricity board.

Addressing power issues: JBVNL online complaint guide

Jharkhand Bijli Vitran Nigam Limited (JBVNL) is responsible for electricity distribution in Jharkhand, India. Knowing how to register complaints online with JBVNL ensures a swift resolution and a smoother flow of electricity in your area.

Why file an online complaint with JBVNL

  • Convenience: The online platform allows you to register a complaint 24/7 from the comfort of your home or office.
  • Timesaving: Avoid long wait times on phone lines. Submitting your complaint online takes just minutes.
  • Documentation: An online record serves as proof of your complaint and can be helpful for tracking its progress.

Steps for registering JBVNL electricity complaints online:

  1. Visit the JBVNL website: Navigate to the JBVNL website.
  2. Locate the complaint section: Look for a section titled ‘CONSUMER CARE,’ ‘ONLINE SERVICES,’ or similar. You might find a link labelled ‘REGISTER COMPLAINT’ or ‘ONLINE COMPLAINT REGISTRATION.’
  3. Register or login: Some websites require user registration before submitting complaints. Follow the instructions for creating an account or log in with existing credentials.
  4. Fill out the complaint form: Provide clear and detailed information about your issue. Here's what you might need:
    • Consumer number
    • Description of the problem (e.g., power outage, faulty meter, high bill)
    • Date and time of the issue
    • Uploading photos or documents (optional, but helpful for specific issues)
    • Contact information (phone number, email)
  5. Submit your complaint: Once you have filled out the form and reviewed the details, submit your complaint electronically.

Alternative ways to register complaints with JBVNL

  • Phone: JBVNL offers toll-free helpline numbers for complaint registration. Contact them at 1912 or the numbers listed on their website.
  • Mobile app: JBVNL has a mobile app called EZY-BZLY for various services, including complaint registration. Check the JBVNL website or app stores to see if such an app exists.
  • Customer service centre: Visit your nearest JBVNL customer service centre in person to register a complaint.

In addition to finding the relevant information about the JBVNL electricity board you can also complete your JBVNL electricity bill payment.

The BBPS platform on Bajaj Finserv allows users to pay their bills instantly and securely. Customers can use various payment modes like credit/debit cards, net banking, Bajaj Pay Wallet, and Bajaj Pay UPI.

Conclusion

By following these steps and exploring the available options, you can effectively register a complaint with JBVNL online. Remember, a documented complaint ensures a quicker resolution and contributes to a more reliable electricity supply for everyone.

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Frequently asked questions

What information do I need to provide when filing a complaint online?

Provide your contact details, incident description, date and time, involved parties, relevant evidence, and any prior communication. Some platforms may ask for account numbers or case references.

How will I know if my complaint has been received?

You typically receive an email confirmation, reference number, or acknowledgment message immediately after submission.

What should I do if I do not receive a response to my complaint?

Follow up using your reference number after the specified processing time. Contact customer service via phone or other channels.

Can I escalate my complaint if it is not resolved satisfactorily?

Yes, escalate to a higher authority, such as a manager or ombudsman, or seek alternative dispute resolution methods like mediation or legal recourse.

How do I register a complaint about a power outage with JBVNL online?

Here is how to tackle power outages and track complaints with JBVNL:

Reporting a power outage:

  • JBVNL website: While the JBVNL website does not explicitly mention a dedicated power outage reporting section, you can still register a complaint online by following these steps:
  1. Visit the JBVNL website
  2. Locate the ‘CONSUMER CARE’ OR ‘ONLINE SERVICES’ section. Look for a link titled ‘REGISTER COMPLAINT’ or ‘ONLINE COMPLAINT REGISTRATION’
  3. Register or login if required
  4. In the complaint form, clearly state that you are reporting a power outage. Include details like the date, time, and your location (or consumer number if available)
  5. Submit the complaint
  • Phone: For faster reporting, especially during outages, call JBVNL's toll-free helpline number: 1912. Inform them about the outage, location, and estimated duration.

How can I track the status of my JBVNL complaint online?

Tracking your JBVNL complaint status:

Unfortunately, JBVNL's website currently lacks an online complaint tracking system. Here is how you can follow up on your complaint:

  • Phone: Call the JBVNL helpline number (1912) again and inquire about the status using your consumer number (if available) as a reference.
  • Customer service centre: Visit your nearest JBVNL customer service centre in person. Provide your consumer number and inquire about the status of your complaint.

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