Facing power-related issues in Chhattisgarh, like outages, billing errors, or meter problems, can be frustrating. Understanding the process for registering a complaint with CSPDCL (Chhattisgarh State Power Distribution Company Limited) empowers you to get a swift resolution.

Why you need to know the CSPDCL complaint process

A prompt complaint allows CSPDCL to identify and address problems efficiently. Here's why knowing the process is important:

• Faster resolution: Timely registration ensures your issue gets attention and is rectified quicker.
• Accurate information: Knowing the details allows you to provide clear descriptions, aiding in resolving the problem effectively.
• Improved services: By voicing your concerns, you contribute to better service delivery by CSPDCL.

Steps for CSPDCL electricity complaints registration

CSPDCL offers several ways to register complaints. Here's a breakdown of each method:

• Online portal: Visit the CSPDCL website (https://cspdcl.co.in/) and navigate to the ‘CONSUMER GRIEVANCES’ section. Click on ‘APPLY GRIEVANCES ONLINE.’ Fill out the online form with details like your consumer number, complaint category (e.g., power outage), and a clear description of the issue. Submit the complaint electronically.
• Toll-free numbers: Call the CSPDCL toll-free number 1800 233 4687 to speak with a customer service representative and register your complaint verbally. Be prepared to explain the nature of the problem (e.g., power outage) and provide your consumer number for reference.
• CSPDCL mobile app: Navigate to the ‘COMPLAINT REGISTRATION’ section within the app. Select the type of complaint you want to lodge, such as ‘NO POWER SUPPLY’, ‘METER ISSUE’, ‘BILLING DISPUTE’, etc. Fill out the complaint form with the relevant details about your issue. Submit the complaint and track its status through the ‘COMPLAINT STATUS’ feature in the app.

Remember when registering your complaint, provide details like your consumer number, the nature of the problem, and any relevant reference codes for faster resolution.

Alternative ways to register complaints with CSPDCL

• Customer care centres: Visit your nearest CSPDCL customer care centre and speak to a representative directly.
• Social media: While not an official complaint registration channel, CSPDCL might respond to queries raised on social media platforms like Twitter (@CG_Discom).

In addition to finding the relevant information about the CSPDCL electricity board, you can also complete your CSPDCL electricity bill payment.

The BBPS platform on Bajaj Finserv allows users to pay their bills instantly and securely. Customers can use various payment modes like credit/debit cards, net banking, Bajaj Pay Wallet, and Bajaj Pay UPI.

Conclusion

Understanding the CSPDCL complaint process empowers you to address electricity-related concerns effectively. By choosing the most suitable method for your situation, you can ensure a swift resolution and contribute to improved service delivery.