Frustrated with power cuts or faulty meters? Get your electricity woes fixed fast! This guide simplifies registering a complaint with BESCOM electricity board

Process of registering a complaint with BESCOM

Facing power issues like outages, billing errors, or meter problems can be frustrating. Understanding the process for registering a complaint with BESCOM (Bangalore Electricity Supply Company Limited) empowers you to get a swift resolution.

Why you need to know the BESCOM complaint process

A prompt complaint allows BESCOM to identify and address problems efficiently. Here is why knowing the complaint process is important:

  • Faster resolution: Timely registration ensures your issue gets attention and is rectified quicker.
  • Accurate information: Knowing the details allows you to provide clear descriptions, aiding in resolving the problem effectively.
  • Improved services: By voicing your concerns, you contribute to better service delivery by BESCOM.

Steps for BESCOM electricity complaints registration

BESCOM offers multiple ways to register complaints. Here is a breakdown of each method:

  • 24/7 helpline: Call 1912 to speak with a customer service representative and register your complaint verbally.
  • BESCOM website: Visit the BESCOM website and navigate to the ‘ONLINE GRIEVANCE REGISTRATION’ section. You can register your complaint electronically.
  • BESCOM Mithra app: Download the ‘BESCOM Mithra’ app from the App Store or Google Play Store. After installing the app, you will need to register your BESCOM account(s) by providing the necessary details like your consumer number or RR number. Once your account is added, you can navigate to the ‘Complaint Registration’ section within the app and lodge your complaint.
  • WhatsApp: Send a message with your complaint details to BESCOM's WhatsApp number 9449844640.
  • Remember: When registering your complaint, provide details like your consumer number, the nature of the problem, and any relevant reference codes (if available) for faster resolution.

Alternative ways to register complaints with BESCOM

  • Customer care centres: Visit your nearest BESCOM customer care centre and speak to a representative directly.
  • Social media: While not an official complaint registration channel, you can reach out to BESCOM on social media platforms like X (@NammaBESCOM) and Facebook.

In addition to finding the relevant information about the BESCOM electricity board, you can also complete your electricity bill payment.

The BBPS platform on Bajaj Finserv allows users to pay their bills instantly and securely. Customers can use various payment modes like credit/debit cards, net banking, Bajaj Pay Wallet, and Bajaj Pay UPI.

Conclusion

By understanding the BESCOM complaint process and choosing the most suitable method for your situation, you can ensure a swift resolution to your electricity-related concerns. Remember, a timely complaint goes a long way in ensuring a smooth and uninterrupted power supply.

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Frequently asked questions

What information do I need to provide when filing a complaint with BESCOM?

You need to provide your Consumer ID, account number, contact details, complaint type, and a brief description of the issue. If possible, include photos or other supporting documents relevant to your complaint.

How long does it take for BESCOM to resolve a complaint?

The resolution time depends on the nature of the complaint. Minor issues may be resolved within 24-48 hours, while more complex problems may take several days. BESCOM usually provides an estimated resolution time when you file the complaint.

What should I do if my complaint is not resolved within the expected time frame?

Follow up on your complaint using the reference number via the BESCOM website, app, or helpline. If unresolved, escalate the issue to higher authorities or lodge a grievance with the Consumer Grievance Redressal Forum (CGRF).

How do I register a complaint about a power outage with BESCOM?

Here is how to register a complaint about a power outage with BESCOM (Bangalore Electricity Supply Company Limited) and track its status:

  • 24/7 helpline: Call 1912 and connect with a customer service representative. Clearly explain you are experiencing a power outage and provide your consumer number for reference.
  • BESCOM website: Visit the BESCOM website and navigate to ‘ONLINE GRIEVANCE REGISTRATION.’ Choose the appropriate category (likely ‘POWER OUTAGE’) and fill out the form with details like your consumer number, location, and a clear description of the outage (e.g., duration, specific area affected). Submit the complaint electronically.
  • BESCOM Mithra app: Download and register on the ‘BESCOM Mithra’ app (available on App Store and Google Play Store). Look for the ‘Complaint Registration’ section and register your complaint providing the necessary details.
  • WhatsApp: Send a message with your complaint details, including your location (area/landmark) and consumer number, to BESCOM's WhatsApp number 9449844640.
How can I track the status of my BESCOM complaint?

Here is how you can track the status of your BESCOM complaint.

1. Via BESCOM Mithra app:

  • Download and install the BESCOM Mithra app from the Google Play Store or App Store.
  • Register your BESCOM account(s) by providing the necessary details like your consumer number or RR number.
  • Navigate to the ‘COMPLAINT REGISTRATION’ section within the app.
  • Select the type of complaint you want to lodge and provide the relevant details.
  • Submit your complaint and track its status through the ‘COMPLAINT STATUS’ feature in the app.

2. Via BESCOM website:

  • Visit the BESCOM website at https://bescom.co.in.
  • Click on the ‘TRACK COMPLAINTS’ link under the ‘Consumer Dashboard’ section.
  • Fill out the ‘TRACK COMPLAINTS FORM’ with your complaint details.
  • Submit the form and track the status of your complaint.
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