Millions of homes and businesses in Madhya Pradesh (MP) rely on a steady flow of electricity.  However, power outages can occur due to various reasons.  Fortunately, the state has multiple electricity distribution companies, and each offers ways to register a complaint and ensure a swift resolution.

The importance of raising a complaint with the Madhya Pradesh electricity board online

Knowing how to register a complaint online empowers you to report power outages promptly.  A timely notification ensures your electricity provider is aware of the situation and can dispatch technicians to rectify the problem efficiently.  Furthermore, online complaint systems offer a convenient and paperless way to track the progress of your complaint resolution.

Steps to raise a complaint with the Madhya Pradesh electricity board online

Here's how to register a complaint online with your Madhya Pradesh electricity provider (availability depends on the specific company):

1. Identify your electricity provider:  Madhya Pradesh has three main electricity distribution companies:
   • Madhya Pradesh Poorv Kshetra Vidyut Vitran Company Limited (MPPKVVCL) serving eastern Madhya Pradesh.
   • Madhya Pradesh Madhya Kshetra Vidyut Vitran Company Limited (MPMKVVCL) serving central Madhya Pradesh.
   • Madhya Pradesh Paschim Kshetra Vidyut Vitran Company Limited (MppKVVCL) serving western Madhya Pradesh.
2. Visit the provider's website:  Locate the website of your specific electricity provider using a search engine. Look for a section dedicated to "consumer care," "complaints," or "online services."
3. Register or log in:  If the provider offers online complaint registration, you might need to create an account using your consumer ID and contact details. Existing users can log in with their credentials.
4. Provide complaint details:  Select the appropriate complaint category (e.g., power outage, billing issue, faulty meter).  Enter a clear description of the problem, including the date and time of the outage and any relevant landmarks for easy identification.
5. Submit the complaint:  Once you've reviewed the details, submit the complaint electronically.  You'll receive a reference number for future tracking.

Alternative ways to register a complaint with Madhya Pradesh electricity providers

Here are alternative ways to register a complaint with your Madhya Pradesh electricity provider:

• 24/7 toll-free numbers:  Each electricity provider has a 24/7 toll-free number for registering complaints.  You can find the specific number for your provider on their website or electricity bill.
• Customer care centers:  Visit your nearest customer care center for your specific electricity provider. A representative will assist you in registering the complaint and address any concerns you may have.
• Social media:  Connect with your electricity provider on social media platforms like Twitter and Facebook. Send a direct message detailing your complaint and relevant information (e.g., location, account number).  A customer service representative will respond to address your concerns.

 In addition to finding the relevant information about the Madhya Pradesh electricity board, you can also complete your electricity bill payment.

The BBPS platform on Bajaj Finserv allows users to pay their bills instantly and securely. Customers can use various payment modes like credit/debit cards, net banking, Bajaj Pay Wallet, and Bajaj Pay UPI.

Conclusion

By utilising the methods mentioned above, you can ensure a swift resolution to power outage issues and a speedy restoration of your electricity service.

The electricity distribution companies in Madhya Pradesh are committed to providing reliable electricity and responsive customer service.