In Jammu and Kashmir (J&K), a reliable electricity supply is crucial for everyday life and economic activity. However, power outages can occur due to various reasons. Fortunately, both Jammu Power Distribution Corporation Limited (JPDCL) and Kashmir Power Distribution Corporation Limited (KPDCL) provide multiple ways to register a complaint and ensure a swift resolution. This guide outlines the process for registering a complaint online (when available) and alternative methods for contacting J&K's electricity providers.

Why you need to know how to raise a complaint with the Jammu and Kashmir electricity board online

Knowing how to register a complaint online empowers you to report power outages promptly. A timely notification ensures the electricity department is aware of the situation and can dispatch technicians to rectify the problem efficiently. Furthermore, online complaint systems (when available) offer a convenient and paperless way to track the progress of your complaint resolution.

Steps to raise a complaint with the Jammu and Kashmir electricity board online

Currently, JPDCL offers an online complaint registration system, while KPDCL does not. Here's how to register a complaint online with JPDCL:

1. Visit the JPDCL customer care portal: Access the JPDCL customer care portal at https://customercare.jpdcl.co.in/customercareportal.html.
2. Register or log in: If you're a new user, click "Register Complaint" and create an account using your consumer ID, area details, and contact information. Existing users can log in with their credentials.
3. Provide complaint details: Select the appropriate complaint category (e.g., power outage, billing issue, faulty meter). Enter a clear description of the problem, including the date and time of the outage (if applicable) and any relevant landmarks for easy identification.
4. Submit the complaint: Once you've reviewed the details, submit the complaint electronically. You'll receive a reference number for future tracking.

Alternative ways to register a complaint with the Jammu and Kashmir electricity board

• 24/7 Toll-Free Numbers: Both JPDCL and KPDCL offer 24/7 toll-free numbers for registering complaints. JPDCL's number is 19122, and KPDCL's number can be found on their website (https://pdd.jk.gov.in/) or through social media channels.
• Customer Care Centers: Visit your nearest JPDCL or KPDCL customer care center. A representative will assist you in registering the complaint and address any concerns you may have.
• Social Media: Connect with JPDCL and KPDCL on social media platforms like Twitter and Facebook. Send a direct message detailing your complaint and relevant information (e.g., location, account number). A customer service representative will respond to address your concerns.

In addition to finding the relevant information about the Jammu and Kashmir electricity board, you can also complete your electricity bill payment.

The BBPS platform on Bajaj Finserv allows users to pay their bills instantly and securely. Customers can use various payment modes like credit/debit cards, net banking, Bajaj Pay Wallet, and Bajaj Pay UPI.

Conclusion

By utilising the methods mentioned above, you can ensure a swift resolution to power outage issues and a speedy restoration of your electricity service.

Both JPDCL and KPDCL are committed to providing reliable electricity and responsive customer service.