The Andhra Pradesh Southern Power Distribution Company Limited (APSPDCL) is responsible for ensuring a reliable electricity supply to millions of customers across Andhra Pradesh.

cWhile power outages can be disruptive, APSPDCL offers multiple ways to register a complaint and get your electricity service restored promptly.

The importance of raising an APSPDCL electricity complaint online

Knowing how to register a complaint online empowers you to report power outages swiftly. A timely notification ensures that APSPDCL is aware of the situation and can dispatch technicians to rectify the problem efficiently. Furthermore, the APSPDCL online complaint system offers a convenient and paperless way to track the progress of your complaint resolution.

Steps to register an APSPDCL electricity complaint online

Here is how to register a complaint online with APSPDCL:

1. Visit the APSPDCL Consumer Dashboard:  Access the APSPDCL Consumer Dashboard.
2. Register or log in:  If you are a new user, click on ‘REGISTER COMPLAINT’ and create an account using your consumer ID, contact information, and area details.  Existing users can log in with their credentials.
3. Select complaint type:  Choose the appropriate complaint category from the available options, such as ‘SUPPLY FAILURE RELATED,’ ‘VOLTAGE RELATED,’ ‘METER RELATED,’ or ‘BILLING RELATED.’
4. Provide complaint details:  Enter a clear description of the problem, including the date and time of the outage and any relevant landmarks for easy identification.  Attach any supporting documents if necessary (e.g., photo of a faulty meter reading).
5. Submit the complaint:  Once you've reviewed the details, submit the complaint electronically. You will receive a complaint reference number for future tracking.

Alternative ways to register a complaint with the APSPDCL electricity board

If you're unable to register a complaint online or prefer alternative methods, here are other ways to contact APSPDCL:

• 24/7 toll-free number: For immediate assistance, dial APSPDCL's customer care number, 19122. This number is operational 24/7 and connects you with a customer service representative who can register your complaint and provide an estimated restoration timeframe.
• Visit a customer care center: For in-person interaction, visit your nearest APSPDCL customer care centre. A representative will assist you in registering the complaint and address any concerns you may have.
• Social media: Connect with APSPDCL on social media platforms like Twitter and Facebook. Send a direct message detailing your complaint and relevant information (e.g., location, account number). A customer service representative will respond to address your concerns.

In addition to finding the relevant information about the APSPDCL electricity board, you can also complete your electricity bill payment.

The Bajaj Pay platform on Bajaj Finserv allows users to pay their bills instantly and securely. Customers can use various payment modes like credit/debit cards, net banking, Bajaj Pay Wallet, and Bajaj Pay UPI.

Conclusion

By utilising the methods mentioned above, you can ensure a swift resolution to power outage issues and a speedy restoration of your electricity service. APSPDCL prioritises customer satisfaction and offers multiple ways to lodge complaints, including a convenient online system.