Adani Group is a prominent Indian conglomerate with a diverse portfolio across various industries, including energy transmission and distribution. Adani Electricity, a subsidiary of the Adani Group, caters to millions of customers across India, ensuring a steady flow of power to homes and businesses.

Process to raise a complaint with Adani online

Experiencing a power outage can be disruptive and inconvenient. Fortunately, Adani provides multiple ways to register a complaint and get your electricity service restored swiftly. This guide outlines the Adani complaint online process and alternative methods for submitting a complaint.

Why you should know how to register a complaint with Adani online

Knowing how to register a complaint with Adani online empowers you to address power outage issues promptly. A timely complaint ensures Adani is aware of the situation and can dispatch technicians to rectify the problem efficiently. Furthermore, the online complaint system provides a convenient and paperless way to track the progress of your complaint resolution.

Steps for to Register a complaint with Adani online

While Adani doesn't currently offer an online complaint registration system, here are alternative methods to lodge a complaint:

1. 24/7 Toll-Free Number: For immediate assistance, dial Adani's customer care number, 19122. This number is operational 24/7 and connects you with a customer service representative who can register your complaint and provide an estimated restoration timeframe.
2. Missed Call Service: If calling is inconvenient, utilise Adani's missed call service. Dial 18005329998 from your registered mobile number. A customer service representative will return your call to register the complaint and provide updates.
3. Visit a Customer Care Center: For in-person interaction, visit your nearest Adani Electricity customer care center. A representative will assist you in registering the complaint and address any concerns you may have.

Remember: When registering your complaint, provide details like your customer account number, location (including landmark for easier identification), and a brief description of the power outage (e.g., complete blackout, flickering lights). This information allows Adani to diagnose the issue effectively and prioritize restoration efforts.

Alternative ways to register a complaint with Adani

While an online complaint system isn't available yet, Adani offers these alternative methods:

• Social Media: You can connect with Adani on social media platforms like Twitter and Facebook. Send a direct message detailing your complaint and relevant information. A customer service representative will respond to address your concerns.
• Email: While not the most efficient method, you can email your complaint to Adani's customer service department. Locate the email address on their website or social media pages. Ensure you include your contact details, account number, and a clear description of the power outage.

In addition to finding the relevant information about Adani, you can also complete your Adani electricity bill payment.

The Bajaj Pay platform on Bajaj Finserv allows users to pay their bills instantly and securely. Customers can use various payment modes like credit/debit cards,

Conclusion

Adani prioritises customer satisfaction and offers multiple ways to register complaints. By utilising the methods mentioned above, you can ensure a swift resolution to power outage issues and a speedy restoration of your electricity service.