Frustrated with power cuts or faulty meters? Get your electricity woes fixed fast. This guide simplifies registering a complaint with UGVCL electricity board. 

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UGVCL Complaint Process: An Overview

Facing electricity-related issues like power outages, billing errors, or meter problems can disrupt your daily life. Understanding the process for registering a complaint with UGVCL (Uttar Gujarat Vij Company Limited) empowers you to get a swift resolution.

Why you need to know the UGVCL complaint process

A prompt complaint allows UGVCL to identify and address problems efficiently. Here's why knowing the complaint process is important:

  • Faster resolution: Timely registration ensures your problem receives attention and gets rectified quicker.
  • Accurate information: Knowing the details allows you to provide clear descriptions, aiding in resolving the issue effectively.
  • Improved services: By voicing your concerns, you contribute to better service delivery by UGVCL.

Steps for UGVCL electricity complaints registration

UGVCL offers multiple ways to register complaints. Here's a breakdown of each method:

  • Online portal: Visit the UGVCL website and fill out the online complaint form. Provide details like your UGVCL account/connection number, location of the issue, nature of the problem, and any supporting documents if available.
  • Toll-free numbers: Call 19121 or the toll-free number 1800-233-155335 to speak with a customer service representative and register your complaint verbally.
  • WhatsApp: Send a message with your complaint details to UGVCL's WhatsApp number 9825819121.
  • Email: While less common, you can email your complaint to ccc@ugvcl.com. However, a reference number for online tracking might not be available in this case.

Remember: When registering your complaint, provide details like your consumer number, the nature of the problem, and any relevant reference codes (if available) for faster resolution.

Alternative ways to register complaints with UGVCL

  • Customer care centres: Visit your nearest UGVCL customer care centre and speak to a representative directly.

In addition to finding the relevant information about the UGVCL electricity board you can also complete your electricity bill payment.

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Conclusion

By understanding the UGVCL complaint process and choosing the most suitable method for your situation, you can ensure a swift resolution to your electricity-related concerns. Remember, a timely complaint goes a long way in ensuring a smooth and uninterrupted power supply.

Disclaimer

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Frequently asked questions

How do I register a complaint about a power outage with UGVCL Complaint?

Here's how to register a complaint about a power outage with UGVCL (Uttar Gujarat Vij Company Limited) and track its status:

  • Website: Visit the UGVCL website and fill out the details on the complaint form to lodge your complaint successfully.
  • Toll-free numbers: This is the quickest way. Dial 19121 or the toll-free number 1800-233-155335 and connect with a customer service representative. Clearly explain you're experiencing a power outage and provide your consumer number for reference.
  • WhatsApp: This is a convenient option. Send a message to UGVCL's WhatsApp number 9825819121. Briefly describe the power outage, including your location (area/landmark) and consumer number (if readily available)..
How can I track the status of my UGVCL complaint?

Here is how you can track your UGVCL complaint status:

  • Website: You can visit the UGVCL website at https://www.ugvcl.com/customer_care/ to track the status of your registered complaint using the reference ID provided to you while lodging the complaint.
  • Toll-free numbers: The customer service representative might provide a complaint reference number during your call. You can use this number to inquire about the status by calling them again.
  • Customer care centres: Visit your nearest UGVCL customer care centre and speak to a representative directly. They will be able to look up your complaint status using your consumer number.

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