Frustrated with power cuts or faulty meters? Get your electricity woes fixed fast! This guide simplifies registering a complaint with the PGVCL Electricity board.

PGVCL Complaints: A Comprehensive Guide

Paschim Gujarat Vij Company Limited (PGVCL) is a leading electricity distribution company serving the Saurashtra and Kutch regions of Gujarat. This guide provides essential information on registering complaints and managing your electricity connection effectively.

Why you need to know how to raise complaints with PGVCL:

  • Timely Resolution: Prompt complaint registration ensures your electricity-related issues are addressed quickly.
  • Improved Service: Your feedback helps PGVCL improve its services and address recurring problems.
  • Peace of Mind: Knowing the complaint process provides a clear path for resolving concerns.

Steps for PGVCL Complaints Registration

  1. Call the Toll-Free Helpline: Dial 1912 or 1800 233 155333 (24/7) to connect with a customer care representative.
  2. Provide Necessary Details: Share your consumer number, contact information, and the nature of your complaint.
  3. Follow Instructions: The representative will guide you through the registration process and provide a reference number.

Alternative Ways to Register Complaints with PGVCL

  • PGVCL Website: Visit the PGVCL website and register your complaint online through the user-friendly interface.
  • WhatsApp: To register, send a message to +91 95120 19122 with details of your complaint and consumer number.

In addition to finding the relevant information about your electricity board, you can also complete electricity bill payments on the Bajaj Finserv platform.

The BBPS platform on Bajaj Finserv allows users to pay their bills instantly and securely. Customers can use various payment modes, such as credit/debit cards, net banking, Bajaj Pay Wallet, and Bajaj Pay UPI.

Conclusion

By understanding the PGVCL complaint process, you can efficiently address any electricity-related issues and ensure a smooth and reliable connection.

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Frequently asked questions

What is the bill payment cycle of PGVCL?

The bill payment cycle is monthly, pay your electricity bills within due date to avoid late fee.

How can I track the status of my PGVCL electricity complaint?
  1. Call the Toll-Free Helpline: Dial 19122 or 1800 233 155333 and provide your complaint reference number.
  2. PGVCL Website: Track the status through the "COMPLAINT STATUS" section on the PGVCL website.
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