North Bihar Power Distribution Company Limited (NBPCL) is a state-owned electricity distribution utility serving the northern regions of Bihar, India. NBPCL is responsible for distributing electricity to residential, commercial, and industrial consumers in its operational area.

The company manages a network of substations, transmission lines, and distribution infrastructure to ensure the uninterrupted supply of electricity. NBPCL is committed to providing efficient and reliable electricity services while adhering to safety standards and regulatory guidelines, contributing to the socio-economic development of Bihar.

Process of registering a complaint with NBPCL

Encountering issues with your electricity service from NBPCL? Here is how you can lodge a complaint:

1. Contact NBPCL customer care: Reach out to NBPCL's customer care helpline to register your complaint. Provide your consumer details and a brief description of the issue you are facing with your electricity supply.
2. Online complaint registration: NBPCL offers online complaint registration through its official website. Visit the NBPCL website and navigate to the complaint section. Fill in the required details such as consumer number, contact information, and nature of the problem.
3. Visit the nearest NBPCL office: For a personalized approach, visit the nearest NBPCL office and register your complaint in person with the concerned authorities. Ensure you carry identification and consumer details for verification.

Why you need to know about NBPCL complaint procedures

Understanding how to file a complaint with NBPCL is important for the following reasons:

1. Timely issue resolution: Knowing the complaint procedures ensures timely resolution of electricity-related issues, preventing prolonged disruptions in service.
2. Consumer empowerment: Registering complaints empowers consumers to voice their concerns and contribute towards improving the quality of electricity services provided by NBPCL.
3. Regulatory compliance: Filing complaints ensures that NBPCL complies with consumer rights and regulatory standards, promoting transparency and accountability.

Steps for registering a complaint with NBPCL

Follow these steps to register a complaint with NBPCL:

1. Gather information: Collect your consumer number, contact details, and specifics of the issue you are facing with your electricity service.
2. Choose communication channel: Decide whether to register your complaint via phone, online portal, or in person at an NBPCL office.
3. Provide details: Fill out the complaint form accurately, including information about the problem, location, and your contact details.
4. Submit complaint: Submit your complaint through the chosen communication channel (phone, online, or in person) to NBPCL.
5. Receive complaint number: Upon successful registration, you will receive a complaint number for tracking the status of your complaint.
6. Follow up: Keep track of your complaint status using the provided complaint number and follow up for updates or resolution if necessary.

Alternative ways to register complaints with NBPCL

In addition to traditional methods, NBPCL offers alternative ways to register complaints:

1. Mobile app: NBPCL may have a dedicated mobile application where customers can conveniently log complaints and track their status using their smartphones.
2. SMS service: Some electricity utilities provide SMS-based complaint registration systems, allowing customers to register complaints through text messages.
3. Social media channels: NBPCL might have active social media platforms where customers can reach out and register complaints publicly or via direct messages.

In addition to finding the relevant information about the NBPCL electricity board, you can also complete your electricity bill payment.

The BBPS platform on Bajaj Finserv allows users to pay their bills instantly and securely. Customers can use various payment modes like credit/debit cards, net banking, Bajaj Pay Wallet, and Bajaj Pay UPI.

Conclusion

Knowing how to register complaints with NBPCL is essential for ensuring a smooth and reliable electricity service experience. By following the outlined procedures and utilizing alternative complaint registration methods, consumers can contribute to the enhancement of NBPCL's services and ensure timely issue resolution.