Frustrated with power cuts or faulty meters? Get your electricity woes fixed fast! This guide simplifies registering a complaint with HESCOM electricity board.

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Know complaint registering process with HESCOM

Facing electricity-related issues in Karnataka can be disruptive. Understanding the HESCOM (Hubli Electricity Supply Company Limited) complaint process empowers you to get a swift resolution for problems like power outages, billing errors, or meter malfunctions.

Why you need to know the HESCOM complaint process

A prompt complaint allows HESCOM to identify and address problems efficiently. Here's why knowing the process is important:

  • Faster resolution: Timely registration ensures your issue gets attention and is rectified quicker.
  • Accurate information: Knowing the details allows you to provide clear descriptions, aiding in resolving the problem effectively.
  • Improved services: By voicing your concerns, you contribute to better service delivery by HESCOM.

Steps for HESCOM electricity complaints registration

HESCOM offers various ways to register complaints. Here's a breakdown of each method:

  • Toll-free numbers: Call the HESCOM helpline number 1912 to speak with a customer service representative and register your complaint verbally. For transformer failure complaints specifically, use the toll-free number 1800-425-4754.
  • HESCOM website: Visit the HESCOM website (https://hescom.karnataka.gov.in/) and navigate to the ‘ONLINE COMPLAINT’ section. You can register your complaint electronically.
  • HESCOM WhatsApp number: Send a message with your complaint details to HESCOM's WhatsApp number +919480883899.

Remember: When registering your complaint, provide details like your consumer number, the nature of the problem, and any relevant reference codes (if available) for faster resolution.

Alternative ways to register complaints with HESCOM

  • Customer care centres: Visit your nearest HESCOM customer care centre and speak to a representative directly.
  • Social media: While not an official complaint registration channel, you can try reaching HESCOM on their official social media platforms like X (@HESCOMIndia).

In addition to finding the relevant information about the HESCOM electricity board you can also complete your electricity bill payment.

The BBPS platform on Bajaj Finserv allows users to pay their bills instantly and securely. Customers can use various payment modes like credit/debit cards, net banking, Bajaj Pay Wallet, and Bajaj Pay UPI.

Conclusion

By understanding the HESCOM complaint process and choosing the most suitable method for your situation, you can ensure a swift resolution to your electricity-related concerns. Remember, a timely complaint goes a long way in ensuring a smooth and uninterrupted power supply.

Disclaimer

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Frequently asked questions

How do I register a complaint about a power outage with HESCOM Complaint?

Here is how to register a complaint about a power outage with HESCOM:

  1. Toll-free numbers:
    • Call 1912 for general power outage complaints. Speak with a customer service representative and explain you're experiencing a power outage. Provide your consumer number for reference.
    • For complaints specifically related to transformer failure, use the dedicated toll-free number 1800-425-4754.
  2. HESCOM website: Visit the HESCOM website and navigate to the ‘ONLINE COMPLAINT’ section. Fill out details like your consumer number, location (area/landmark), and a clear description of the outage (e.g., duration, specific area affected). Submit the complaint electronically.
  3. HESCOM customer portal: The HESCOM Customer Portal provides various online services including the accessibility to lodge a complaint.
  4. HESCOM WhatsApp number: Send a message with your complaint details, including your location and consumer number, to HESCOM's WhatsApp number +919480883899. Briefly describe the power outage you're experiencing.

How can I track the status of my HESCOM Complaint?

Here is how you can track your HESCOM complaint.

  1. HESCOM website: To track the status of your HESCOM complaint via the website. Fill out the ‘COMPLAINT DETAILS’ form with your request ID, request raised date, request type, category, and status to effectively monitor the progress of your complaint.
  2. HESCOM app: Utilise the HESCOM mobile app to lodge complaints conveniently. Register your complaint through the app and track its status in real-time, ensuring efficient communication and resolution of electricity service-related issues.

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