APEPDCL Electricity Board Complaint Process
Frustrated with power cuts or faulty meters? Get your electricity woes fixed fast! This guide simplifies registering a complaint with APEPDCL electricity board.
Step-by-step guide: Registering a complaint with APEPDCL
The Andhra Pradesh Eastern Power Distribution Company Limited (APEPDCL) is responsible for electricity distribution in several districts of Andhra Pradesh. If you encounter power outages, billing issues, or meter problems, registering a complaint with APEPDCL ensures a prompt resolution. This guide will equip you with the knowledge to navigate the APEPDCL complaint process effectively.
Why file an APEPDCL complaint
A well-functioning electricity supply is crucial for our daily lives. By registering a complaint, you bring attention to the issue and expedite its rectification. APEPDCL takes customer concerns seriously, and a documented complaint ensures your grievances are addressed efficiently.
Steps for registering APEPDCL electricity complaints
1. Online registration:
- Visit the APEPDCL website.
- Register for an account using your consumer number and email address.
- Once logged in, navigate to the ‘CONSUMER COMPLAINT’ section and file your complaint.
- Clearly describe the issue, including the date, time, and any relevant details like meter readings or error codes (if applicable).
2. Phone:
- Dial the APEPDCL complaint registration number: 155333.
- Explain your concern to the APEPDCL customer service representative and provide them with your consumer number for reference.
3. Mobile app:
- Download the APEPDCL mobile app for a convenient way to lodge complaints on the go. Register with your consumer number and file your complaint within the app.
Alternative ways to register complaints with APEPDCL
- Social media: For assistance, you can reach out to APEPDCL on its social media platforms (Twitter, Facebook).
- Consumer Grievance Redressal Forum (CGRF): For unresolved issues or disputes, you can approach the CGRF. Details and downloadable forms can be found on the APEPDCL website. You can submit your grievance online or in writing to the concerned SE office.
In addition to finding the relevant information about the APEPDCL electricity board you can also complete your electricity bill payment.
The BBPS platform on Bajaj Finserv allows users to pay their bills instantly and securely. Customers can use various payment modes like credit/debit cards, net banking, Bajaj Pay Wallet, and Bajaj Pay UPI.
Conclusion
By following these steps and leveraging the available options, you can effectively register a complaint with APEPDCL and ensure a timely resolution to your electricity woes. Remember, a documented complaint holds APEPDCL accountable and helps maintain a smooth flow of electricity for your daily needs.
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Frequently asked questions
Reporting a power outage to APEPDCL
Here is how to register a complaint about a power outage with APEPDCL:
- Phone: This is the fastest option. Dial the dedicated APEPDCL complaint registration number: 155333. Inform the customer service representative about the outage, including the date, time, and your consumer number for reference.
- Mobile app: Download the APEPDCL mobile app and register if you have not already. The app allows you to submit complaints easily, including reporting power outages.
- Social media: While not the most formal method, you can reach out to APEPDCL on their social media platforms (Twitter, Facebook) to report a power outage. However, this might not be the most efficient way to track the resolution.
Tracking your APEPDCL complaint status
Unfortunately, APEPDCL doesn't currently offer online complaint status tracking. Here is how you can follow up on your complaint:
- Phone: Call the APEPDCL helpline number (155333) again to inquire about your complaint, using your consumer number as a reference.
- Consumer service center: Visit your local APEPDCL consumer service centre and inquire about the status in person. Provide your consumer number for reference.
