Contact Himachal Pradesh Electricity Customer Care | Bajaj Finserv
Frustrated with power cuts or faulty meters? Get your electricity woes fixed fast! This guide simplifies registering a complaint with Himachal Pradesh electricity board
Himachal Pradesh Customer Care
For any complaints related to Himachal Pradesh power supply, contact Himachal Pradesh Electricity Customer Care. They offer various channels to ensure your issues are addressed promptly.
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Why you need to know Himachal Pradesh Electricity complaint number
Knowing the Himachal Pradesh electricity complaint number is essential for reporting power outages, billing discrepancies, and other service-related issues. It facilitates quick resolution, ensures service improvement, and protects consumer rights.
Whom to contact for Himachal Pradesh Electricity complaints
- Customer care number: Dial 1912 or 1800-180-8074 to register complaints.
- Email support: Send your complaint to hperc-hp@nic.in.
- Online portal: Visit the Himachal Pradesh Electricity Regulatory Commission (HPERC) website to file complaints online.
- Regional offices: Visit the nearest Himachal Pradesh State Electricity Board (HPSEB) office for in-person complaints.
- Mobile app: Utilize the HPSEB mobile app for complaint registration and tracking.
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Alternative ways to register complaints with Himachal Pradesh customer care
- SMS service: Some regions may offer an SMS service for quick complaint registration.
- Social media: Reach out to HPSEB through their official social media handles for support.
- Third-party platforms: Use services like Bajaj Finserv for additional customer care assistance.
- IVRS: Interactive Voice Response System (IVRS) might be available for automated complaint registration.
- Grievance redressal forums: Approach local electricity grievance redressal forums for unresolved complaints.
You can find relevant information about the Himachal Pradesh electricity board and complete your electricity bill payment.
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Conclusion
Knowing how to contact Himachal Pradesh Customer Care is crucial for addressing electricity-related concerns effectively. Make use of the various available channels, including phone, email, online portal, and mobile app, to ensure timely resolution of your complaints. This proactive approach helps maintain a reliable power supply and ensures consumer satisfaction.
Recharge and Pay Bills
Frequently asked questions
The billing cycle for electricity varies depending on the specific region within Himachal Pradesh and the policies of the local electricity distribution company or board. Typically, billing cycles can range from monthly to bimonthly or even quarterly. It's best to directly contact the Himachal Pradesh Electricity Board or visit their official website to obtain accurate information about the billing cycle for your particular area.
You can update your contact information by:
- Call the customer care number: Provide your account details and new contact information to the customer care representative.
- Visiting the Himachal Pradesh website: Log in to your online account and update your contact details in the profile section.
- Sending an email: Write to Himachal Pradesh customer care with your account details and new contact information.
You can register a complaint about a power outage through the following channels:
Call HPSEBL Toll-Free Numbers: This is the quickest and most direct method:
- Dial 1800-180-8060 or 1912. These toll-free numbers are specifically for registering complaints related to electricity supply, including power outages.
- Be prepared to provide the following information:
- Your Consumer Account Number (found on your electricity bill)
- Location details (area/colony)
- Specific details about the power outage (time it started, if there were any prior notifications)
Visit Your Nearest HPSEBL Customer Care Center: While not as fast as calling, this option allows for a face-to-face interaction.
- Locate your nearest HPSEBL customer care center. You can likely find a list of centers on the HPSEBL website under "Consumer Care" or a similar section.
- Once there, inform the representative about the power outage and provide your consumer account number for reference.
HPSEBL Website (limited functionality): HPSEBL doesn't currently offer a robust online complaint registration system. However, you can try:
- Visiting the HPSEBL website
- Look for a section titled "Register Complaint" or "Report Power Outage" (it might be under "Customer Care" or similar options). If available, use the online form to register your complaint. Be sure to mention details like your consumer number, location, and the time of the outage.
You can track the status of your complaint by:
Call HPSEBL Customer Care: This is the most reliable method.
- Contact HPSEBL customer care at their toll-free helpline numbers: 1800-180-8060 or 1912.
- When you connect with a representative, provide your complaint reference number for an update on its status.
HPSEBL Website (limited functionality): While HPSEBL doesn't offer a dedicated complaint status tracking system, their website might have updates on your complaint. Here's what you can try:
- Visit the HPSEBL website.
- Look for a section titled "Complaint Status" or "Consumer Grievance Status" (it might be under "Customer Care" or similar options). There might be a chance to enter your complaint reference number to check the status, but this functionality isn't guaranteed.
Himachal Pradesh customer care is operational 24/7 through the dedicated complaint line (1800-180-8060 and 1912). You can also reach customer care representatives during business hours (Monday to Friday, 10:00 AM to 5:00 PM) through the other channels mentioned above.
