Hi Reach Broadband is a trusted provider of high-speed internet services, catering to a diverse customer base across India. The company has established itself as a reliable name in broadband connectivity, delivering fast and consistent internet solutions to homes and businesses. With a focus on affordability and user satisfaction, Hi Reach Broadband is ideal for those seeking dependable services at competitive prices.

Customer care is a critical aspect of Hi Reach Broadband’s operations. The company offers dedicated support to resolve customer queries efficiently. Whether it’s about troubleshooting technical issues, resolving billing concerns, or assisting with new connections, the Hi Reach Broadband customer care team is equipped to provide quick and effective solutions. Here's everything you need to know about their customer care services.

Overview of Hi Reach Broadband customer care

Hi Reach Broadband places customer convenience at the forefront of its services. Their customer care is designed to address a wide range of issues, from account setup to service interruptions. The team is committed to ensuring users experience hassle-free internet connectivity.

Bajaj Finserv provides a secure and straightforward way to manage your broadband payments online. Customers using Hi Reach Broadband can take advantage of the broadband bill payment page to settle their bills conveniently. This integration simplifies financial management for broadband users, making Hi Reach Broadband a user-friendly option for internet connectivity.

Contact information for customer care

For seamless communication, Hi Reach Broadband offers a dedicated customer care number to handle user concerns. Customers can reach the support team by dialling +91 84668 12345. The helpline is operational during specified hours to provide timely assistance.

In addition to phone support, customers can also reach out via email or visit their office for further inquiries. Hi Reach Broadband ensures that its users have multiple ways to get in touch, making it easier to resolve issues without delays.

Customer support services offered

Hi Reach Broadband customer care delivers a wide range of services to ensure an uninterrupted user experience. Some of the key services include:

1. Account Management: Assistance with account creation, updates, and queries.

2. Technical Support: Troubleshooting internet connectivity issues.

3. Billing Assistance: Resolving billing disputes and providing payment guidance.

4. New Connections: Helping customers set up new broadband connections.

5. Service Upgrades: Information and support for upgrading internet plans.

6. General Queries: Addressing all other concerns related to broadband usage.

The customer care team aims to provide quick resolutions, enabling users to enjoy seamless internet services.

Common issues resolved by customer care

Hi Reach Broadband customer care addresses a variety of common issues, including:

• Slow internet speed or frequent disconnections.
• Router setup and configuration problems.
• Delayed or incorrect billing statements.
• Installation and activation of new connections.
• Guidance on data usage limits and plan upgrades.
• Reporting outages or technical faults.

How to reach customer care (phone, email, address)

Hi Reach Broadband provides multiple channels to ensure customers can connect with their support team easily:

1. Phone support: Dial +91 84668 12345 to speak directly with a customer care representative.

2. Email support: Send your queries to info@mithriltele.com for detailed assistance.

3. Office address: Visit their office at 5-5-126/1, Plot No:55, Vanasthali Hills, Vanasthalipuram, Hyderabad-500 070, Telangana, India for in-person support.

These options ensure every customer has access to a support channel that suits their needs.

Operating hours & availability

Hi Reach Broadband customer care operates during business hours to provide uninterrupted assistance. Here’s an overview of their availability:

1. Phone support: Available from 9:00 AM to 9:00 PM, Monday to Saturday. The helpline is closed on Sundays and public holidays.

2. Email support: Accessible 24/7. Customers can send an email anytime, and the team typically responds within 24 to 48 hours.

3. In-person support: The office is open from 10:00 AM to 6:00 PM, Monday to Friday. Visitors are advised to book appointments for faster service.

Hi Reach Broadband ensures customers can resolve their concerns through flexible and reliable support options.

Documents required for customer care executive

Document	Purpose
Updated CV/Resume	To showcase qualifications and experience.
Government ID Proof	Verification of identity (Aadhaar, PAN, etc.).
Address Proof	Verification of residence (Utility bill, etc.).
Educational Certificates	Proof of academic qualifications.
Recent Passport-Sized Photograph	For identity and application records.

These documents are mandatory for anyone applying for a customer care executive position at Hi Reach Broadband.

Job opportunities for customer care executives

Hi Reach Broadband offers excellent career opportunities for customer care professionals. The role involves interacting with customers, resolving their queries, and ensuring overall satisfaction. Candidates with good communication skills and a passion for customer service are encouraged to apply.

Positions are open at the Hyderabad office, with competitive salaries and growth potential. Applicants can email their CVs to info@mithriltele.com. Joining Hi Reach Broadband as a customer care executive provides a chance to work with a dynamic team in a fast-growing industry.

Steps to pay your broadband bill online on the Bajaj Finserv website

Paying the broadband bill through the Bajaj Finserv website is simple. Here are the steps:

1. Visit the Bajaj Finserv website

2. Navigate to ‘ALL PAYMENTS’ under the ‘PAYMENTS’ section and click on it

3. Select the ‘BROADBAND POSTPAID’ option from under ‘BILLS & RECHARGES’

4. A pop-up will request for sign-in, enter your mobile number and click on ‘GET OTP’ to login

5. Select your service provider from the list of broadband companies

6. Enter your ‘CUSTOMER ID’ and click on ‘FETCH YOUR BILL’

7. Verify the bill amount and click on ‘PAY NOW’

8. Pay using the multiple payment methods available such as Bajaj Pay UPI, debit card, credit card, net banking, and Bajaj Pay Wallet.

Post the transaction you will be receiving a confirmation to intimate about successful payment.

Fee and charges

A convenience fee of up to 2% will be charged depending on the transaction amount and payment mode (inclusive of applicable taxes). For more information on fees and charges, click here.



Note: For failed transactions, the total amount including charges except taxes are reversed.