Hathway Broadband provides customer care through 24/7 support via phone and email, ensuring prompt assistance for any service issues, plan inquiries, or technical support needed by their subscribers.

Hathway Broadband Customer Care

  • Hathway Cable & Datacom Limited is promoted by the Raheja Group. It is one of India's largest cable broadband service providers. Hathway was the first company to offer high-speed cable broadband services across 16 cities. These cities include four metros and three mini-metros. Hathway has over 5.5 million home passes and 0.77 million subscribers.

    The company provides both cable television and broadband internet services. Hathway has a significant presence in over 350 cities and major towns across India. Hathway offers a range of broadband plans. These plans include fibre-to-home broadband services. Fibre-to-home services provide speeds up to 300 Mbps.

    Hathway's plans are designed to support various activities.

    These activities include streaming, gaming, and work from home. Payment for Hathway broadband can be done via various methods, including Bajaj Pay, the BBPS platform by Bajaj Finserv.

    Introduction to Hathway Broadband customer care

    Hathway Broadband offers comprehensive customer care services. This ensures seamless support for its subscribers. The company provides multiple channels for assistance.

    These include a helpline number, email support, live chat, and social media platforms. Customers can contact Hathway's customer care team through these channels.

    Ways to Contact Hathway Broadband Customer Care

    Hathway Broadband offers multiple channels for customers to reach their customer care team.

    There is a toll-free number, live chat, email, and social media platforms.

    Toll-free number

    Toll-free number: 1800 419 7900

    Local numbers: 022-26001306 (Mumbai), 080-68127001 (Bangalore), 0120-6836402 (Delhi), 033-40302444 (Kolkata)

    Email address

    Customers can send their queries and concerns to Hathway Broadband's dedicated email addresses: support@hathway.net.

    Live chat

    Hathway Broadband offers a live chat option on its website. It allows customers to interact with customer care representatives in real-time for immediate assistance.

    Social media

    The company maintains an active presence on social media. Follow Hathway on social media for regular updates and support.

    Reason to Contact Hathway Broadband Customer Care

    Hathway Broadband, a leading broadband service provider, offers comprehensive customer care services to address a wide range of subscriber concerns.

    Customers can reach out to the company's customer care team through various channels to resolve issues related to their broadband services.

    Internet issues

    Troubleshooting connectivity problems

    Assisting with network configuration and setup

    Providing guidance on device compatibility and compatibility

    Technical problems

    Addressing hardware or software-related issues

    Troubleshooting modem or router malfunctions

    Providing support for firmware updates and troubleshooting

    Account-related queries

    Handling billing inquiries and payment-related concerns

    Assisting with account management and service modifications

    Providing guidance on plan upgrades, downgrades, or cancellations

    Speed issues

    Investigating and resolving internet speed-related complaints

    Optimising network performance and bandwidth allocation

    Advising on network upgrades or plan changes to improve speeds

    Hathway’s customer care team is dedicated to ensuring a seamless and satisfactory experience for its broadband subscribers. Customers can reach out to the company through various channels.

    These channels include a toll-free number, email, and online support. This allows customers to get their queries addressed promptly.

    Conclusion

    Hathway Cable & Datacom Limited is one of India's largest cable broadband service providers. It offers high-speed internet and digital TV services across 350 cities. The company provides a range of broadband plans with speeds up to 300 Mbps. These plans cater to diverse customer needs. Hathway's customer care services are accessible through various channels.

    These channels include a toll-free number, email, and social media platforms. Customers can conveniently pay their Hathway broadband bills online using the Bajaj Finserv platform. This platform offers multiple payment options such as credit/debit cards, UPI, and net banking.

Bajaj Finserv app for all your financial needs and goals

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Disclaimer

1. Bajaj Finance Limited (“BFL”) is a Non-Banking Finance Company (NBFC) and Prepaid Payment Instrument Issuer offering financial services viz., loans, deposits, Bajaj Pay Wallet, Bajaj Pay UPI, bill payments and third-party wealth management products. The details mentioned in the respective product/ service document shall prevail in case of any inconsistency with respect to the information referring to BFL products and services on this page.

2. All other information, such as, the images, facts, statistics etc. (“information”) that are in addition to the details mentioned in the BFL’s product/ service document and which are being displayed on this page only depicts the summary of the information sourced from the public domain. The said information is neither owned by BFL nor it is to the exclusive knowledge of BFL. There may be inadvertent inaccuracies or typographical errors or delays in updating the said information. Hence, users are advised to independently exercise diligence by verifying complete information, including by consulting experts, if any. Users shall be the sole owner of the decision taken, if any, about suitability of the same.

Frequently asked questions

Does Hathway Broadband customer care offer WhatsApp support?
Yes, Hathway Broadband offers WhatsApp support for customer care. Customers can reach the customer care team on the WhatsApp number 77770 31159 to get their queries and issues addressed.

How do I update my contact information with Hathway Broadband customer care?
Customers can update their contact information, such as mobile number and email address, by contacting the Hathway Broadband customer care team through the toll-free number 1800 419 7900 or by sending an email to support@hathway.net.

What happens if I miss the due date for my Hathway Broadband bill?
If you miss the due date for your Hathway broadband bill, your service may be disconnected. Hathway recommends promptly contacting their customer care team. Discuss payment options and avoid account disruption. They can provide solutions to help you maintain your active subscription.

What are Hathway Broadband's working hours for customer care?
The Hathway Broadband customer care helpline is available from 6 AM to 12 midnight, seven days a week, to assist customers with their queries and concerns. Customers can reach the customer care team by calling the toll-free number 1800 419 7900.

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