Frustrated with power cuts or faulty meters? Get your electricity woes fixed fast! This guide simplifies registering a complaint with Gujarat electricity board.
Gujarat Electricity Customer Care
Gujarat, a state known for its vibrant culture, dynamic industries, and diverse landscapes, a reliable electricity supply is crucial for both homes and businesses. Understanding the state's electricity distribution system and its customer care options can ensure a smooth and efficient experience. This guide explores the different ways to connect with the two main electricity distribution companies in Gujarat: Uttar Gujarat Vij Company Limited (UGVCL) and Paschim Gujarat Vij Company Limited (PGVCL) and effectively address any electricity-related concerns.
Gujarat Electricity complaint numbers
Both UGVCL and PGVCL have dedicated customer care systems to assist consumers across their respective areas:
UGVCL:
- Toll-free:
- 19121
- 1800-233-155335
PGVCL:
- Toll-free:
- 19122
- 1800-233-155333
These numbers connect you to a central system that can direct your call to the appropriate department or regional office based on your location and concern.
Contacting Gujarat Electricity Customer Care online
Both UGVCL and PGVCL recognise the growing importance of online communication and offer various digital channels for customer convenience:
UGVCL website: This website provides a wealth of information, including:
- Downloadable forms for new connections, meter changes, and other services.
- Tariff structures for different consumer categories.
- Online bill payment options through third-party portals (specifics might change).
- Contact details for regional UGVCL offices.
- Online complaint registration system.
PGVCL website: This website offers similar information to UGVCL's website, including:
- Downloadable forms for various services.
- Tariff structures for different consumer categories.
- Online bill payment options through third-party portals (specifics might change).
- Contact details for regional PGVCL offices.
- Online complaint registration system.
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Conclusion
Navigating Gujarat's electricity sector can be simplified by understanding the dedicated customer care systems and available online resources for both UGVCL and PGVCL. Remember to utilise the toll-free numbers for immediate assistance, explore the respective websites for valuable information, and consider online services for convenient bill payments and complaint management.
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Frequently asked questions
There are two ways to update your contact information:
- Visit your nearest UGVCL or PGVCL office: Locate the office based on your area and inform them about the changes you want to make to your contact details.
- Contact the customer care line: Utilize the relevant toll-free numbers for UGVCL (19121 or 1800-233-155335) or PGVCL (19122 or 1800-233-155333). A customer service representative can guide you through the process of updating your
Here is how to register a complaint about a power outage:
- Call the relevant toll-free number: 19121 or 1800-233-155335 for UGVCL or 19122 or 1800-233-155333 for PGVCL. Explain the nature of the power outage to the customer service representative.
- Use the online complaint registration system: Both UGVCL and PGVCL websites offer online complaint registration options.
- Visit your nearest UGVCL or PGVCL office: You can register your complaint in person at the office.
You can track the status of your complaint in two ways:
- Calling the relevant toll-free number: Provide your complaint reference number (if available) to the customer service representative, and they can update you on the status.
- Using the online complaint tracking system: Both UGVCL and PGVCL websites offer online systems to track the progress of your registered complaints.
Both UGVCL and PGVCL customer care systems operate 24/7, ensuring assistance is available throughout the day and night.
