FITPASS, India's leading fitness access platform, unlocks a world of workout options for active individuals. Boasting the largest network of gyms and studios (over 7,500 locations!), it offers incredible variety, from traditional gym training to Zumba, yoga, and even MMA. FITPASS is ideal for those seeking a dynamic and adaptable fitness experience, all under one membership umbrella.

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About FITPASS customer care

FITPASS customer care offers support to users of their fitness membership app. They aim to help you resolve any issues you encounter while using the app to access gyms and studios across India.

What is FITPASS service?

FITPASS is a subscription service that provides users with access to a network of gyms and fitness studios in India. With a FITPASS membership, you can try out different gyms and studios, with freedom of training in multiple locations.

They aim to make fitness accessible and convenient by:

  • Offering a variety of workout options at different gyms and studios.
  • Providing a user-friendly app for booking classes and managing your membership.

Paying the Fit Pass subscription on time is crucial to avoid service disruptions and late payment charges. The customer care department offers multiple convenient options for bill payment, including online portals, mobile applications, and designated payment centres.

What to do if the Fit Pass app is not working?

If you are experiencing issues with the FITPASS app, here are a few troubleshooting steps you can try before contacting customer care:

  1. Check your internet connection: Make sure you have a stable internet connection (Wi-Fi or mobile data) as the app relies on it to function.
  2. Restart the app: Close the app completely and then reopen it. Sometimes a simple restart can fix minor glitches.
  3. Force quit and relaunch the app: This can be done differently depending on your phone's operating system (iOS or Android).
  4. Update the app: Check updates for the FITPASS app in your phone's app store. Updating the app can often resolve bugs and improve functionality.
  5. Reinstall the app: Try uninstalling and then reinstalling the FITPASS app.

How can I contact Fit Pass App customer care online?

Here is how you can reach FITPASS customer care:

  • Phone: You can call them at a toll-free number: 1800-571-4466 (India).
  • Email: You can send them an email with your questions or concerns at care@fitpass.co.in.

You can make subscription bill payments online via the BBPS platform on Bajaj Finserv. Bharat Bill Payment System (BBPS) offers a simple and secure way to pay electricity bills, making it a popular choice for consumers nationwide. You can use various payment modes like credit/debit cards, net banking, Bajaj Pay Wallet, and Bajaj Pay UPI to pay your electricity bills through the Bajaj Finserv BBPS platform.

Disclaimer

While care is taken to update the information, products, and services included in or available on our website and related platforms/websites, there may be inadvertent inaccuracies or typographical errors or delays in updating the information. The material contained in this site, and on associated web pages, is for reference and general information purpose and the details mentioned in the respective product/service document shall prevail in case of any inconsistency. Subscribers and users should seek professional advice before acting on the basis of the information contained herein. Please take an informed decision with respect to any product or service after going through the relevant product/service document and applicable terms and conditions. In case any inconsistencies observed, please click on reach us.

Frequently asked questions

How do I cancel my FITPASS subscription?
Email care@fitpass.co.in at least 72 hours before your renewal date. Cancellations outside this window will result in renewal for the next billing cycle.
How do I register complaints related to FITPASS app?
Contact FITPASS customer support through email at care@fitpass.co.in
How can I renew my FITPASS subscription?
Subscription renewal is automatic. Check your FITPASS app for confirmation or contact support for details.
How can I deactivate my FITPASS account?
FITPASS does not offer account deactivation, only cancellation.
Cancelling your subscription will effectively deactivate your account.
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