A comprehensive guide on the causes of FASTag not getting scanned and solutions.
Everything You Need to Know About FASTag Issues and Solutions
What is a FASTag Scanner?
In the digital era of toll collection, FASTag stands out as a revolutionary tool designed to ensure a trouble-free journey on India's highways.
But have you ever wondered about the technology behind this convenience?
The cornerstone of this system is the FASTag scanner, a device pivotal to the seamless operation of the electronic toll collection process.
This device interacts with the FASTag on a vehicle's windshield, enabling automatic toll deductions and permitting cars to cross the toll plazas without stopping.
How does the FASTag scanner work?
The FASTag scanner reads the FASTag on your vehicle using Radio Frequency Identification (RFID) technology.
As the car approaches the toll plaza, the scanner emits radio waves interacting with the RFID tag.
This interaction retrieves the tag's stored data, including the vehicle's unique ID and the linked prepaid account details, facilitating the automatic deduction of the toll amount.
What is RFID?
(RFID) is a method that underpins the FASTag system. It involves two key components: an RFID tag (the FASTag sticker), which carries the vehicle's information, and an RFID reader (the scanner at the toll plaza), which reads this information.
The tag contains an embedded antenna and microchip that stores the vehicle's data, enabling contactless identification and transactions.
How is FASTag scanned?
FASTag is scanned through a contactless process. When a vehicle with a FASTag installed on its windshield drives through a toll plaza, the scanner automatically reads the tag's RFID signals. The scanner captures the encoded information and processes the toll payment electronically without requiring manual cash transactions.
What should you do if the FASTag stops working?
If your FASTag scanner is not working at toll, there are several steps you can take to troubleshoot and resolve the issue:
- Check for physical damage: Ensure the FASTag sticker is not damaged or tampered with.
- Verify account balance: A low or negative balance can prevent scanning. Ensure your FASTag account is adequately funded.
- Contact customer support: Contact your FASTag issuer for assistance. They can help recognise the issue and offer solutions.
Understanding how the FASTag system and its scanner work is crucial for ensuring a smooth experience with electronic toll collections. By following the recommended steps and staying informed about your FASTag account, you can avoid common issues such as scanning problems.
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Frequently asked questions
If your FASTag is not scanning, ensure that it's appropriately affixed to your windshield and that your account has sufficient balance. If the problem persists, contact your FASTag issuer's customer support for further assistance.
You can test your FASTag's functionality by passing through a toll plaza. If the toll amount is successfully deducted from your account, your FASTag will work. Additionally, you can check your account's transaction history for recent deductions.
To check your FASTag scan, review your account's transaction history through the FASTag issuer's website or app. Successful transactions indicate that your FASTag is being scanned correctly at toll plazas.
The FASTag scan rule refers to the operational guidelines that ensure FASTag is correctly scanned at toll plazas. This includes proper placement of the tag on the vehicle's windshield and maintaining sufficient balance in the FASTag account to allow for automatic toll deductions.
