What to Do if Your FASTag Is Hotlisted Due to Negative Balance

Understand why FASTag hotlisting occurs due to negative balance, how to reactivate it, and ways to prevent such issues for smooth toll payments.
What to Do if Your FASTag Is Hotlisted Due to Negative Balance
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5 mins
03 December 2024

What is Fastag Hotlisted?

A FASTag hotlisted status indicates that the electronic toll collection tag has been temporarily suspended or deactivated by the issuing agency. This action is taken for various reasons, primarily to ensure compliance with regulations and maintain the integrity of the toll payment system. When a FASTag is hotlisted, it cannot be used for toll payments until the underlying issue is resolved.

Common reasons for hotlisting include insufficient balance in the associated account, non-compliance with guidelines set by the issuing agency, improper placement of the tag, or outstanding violation penalties. Understanding what it means for a FASTag to be hotlisted is crucial for users to ensure they can continue to use the electronic toll payment system without interruptions.

Why does FASTag get Hotlisted due to negative balance?

A FASTag can be hotlisted due to a negative balance when the funds in the linked account fall below the required minimum threshold. This situation typically arises when users fail to regularly monitor and replenish their FASTag accounts, leading to insufficient funds during toll transactions.

When a vehicle passes through a toll plaza and there are inadequate funds to cover the toll fee, the transaction fails, prompting the issuing agency to hotlist the FASTag as a precautionary measure. This mechanism is designed to prevent users from accumulating unpaid tolls and ensures that all transactions are settled promptly. To avoid such circumstances, it is essential for users to maintain a positive balance in their FASTag accounts.

Steps to Reactivate your FASTag after Hotlisting

  • Check balance: First, verify your FASTag account balance to ensure it meets the minimum requirement.
  • Recharge account: If your balance is low or negative, recharge your FASTag account with sufficient funds.
  • Contact issuing agency: Reach out to your FASTag issuer's customer service for assistance regarding the hotlisting status.
  • Provide necessary information: Be ready to provide details such as your vehicle number and FASTag ID when contacting support.
  • Follow instructions: Adhere to any specific instructions provided by the customer service representative to resolve the issue.
  • Wait for confirmation: After completing these steps, wait for confirmation from your issuing agency that your FASTag has been reactivated.

How to prevent FASTag Hotlisting due to negative balance

  • Regular monitoring: Frequently check your FASTag account balance through the app or website of your issuing agency.
  • Set up alerts: Enable notifications for low balance alerts so you can recharge in time.
  • Automatic Recharge options: Consider setting up an automatic recharge feature linked to your bank account for seamless funding.
  • Maintain a buffer: Always keep a buffer amount above the minimum requirement in your FASTag account.
  • Plan ahead for Long trips: Before embarking on long journeys, ensure that your FASTag account is sufficiently funded.
By following these preventive measures, users can avoid the inconvenience of having their FASTag hotlisted due to negative balances and ensure smooth travel through toll plazas.

Disclaimer

1. Bajaj Finance Limited (“BFL”) is a Non-Banking Finance Company (NBFC) and Prepaid Payment Instrument Issuer offering financial services viz., loans, deposits, Bajaj Pay Wallet, Bajaj Pay UPI, bill payments and third-party wealth management products. The details mentioned in the respective product/ service document shall prevail in case of any inconsistency with respect to the information referring to BFL products and services on this page.

2. All other information, such as, the images, facts, statistics etc. (“information”) that are in addition to the details mentioned in the BFL’s product/ service document and which are being displayed on this page only depicts the summary of the information sourced from the public domain. The said information is neither owned by BFL nor it is to the exclusive knowledge of BFL. There may be inadvertent inaccuracies or typographical errors or delays in updating the said information. Hence, users are advised to independently exercise diligence by verifying complete information, including by consulting experts, if any. Users shall be the sole owner of the decision taken, if any, about suitability of the same.

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Frequently asked questions

1. What is a FASTag hotlisted status?
A FASTag hotlisted status indicates that the tag has been suspended or deactivated due to various reasons, such as insufficient balance, non-compliance with regulations, or improper tag placement.

2. Why does a FASTag get hotlisted due to a negative balance?
A negative balance in your FASTag account can lead to hotlisting. If the funds in your account are insufficient to cover the toll fee, the transaction fails, and your tag may be deactivated.

3. How can I reactivate my hotlisted FASTag?
To reactivate your hotlisted FASTag, you need to check your balance, recharge your account with sufficient funds, and contact your issuing agency for further assistance.

4. How can I prevent my FASTag from getting hotlisted due to a negative balance?
To prevent hotlisting, regularly monitor your balance, set up low-balance alerts, consider automatic recharge, maintain a buffer balance, and plan ahead for long trips.

5. What other reasons can lead to FASTag hotlisting?
Other reasons for hotlisting include non-compliance with regulations, improper tag placement, or outstanding violation penalties.

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