Digital World Broadband Customer Care

Struggling with your Digital World broadband? Discover the easiest ways to contact customer support and resolve issues like slow speeds or connection errors.

Digital World Broadband is a leading provider of reliable, high-speed internet solutions, committed to empowering digital connectivity. With advanced infrastructure and extensive coverage, Digital World Broadband ensures seamless internet access in urban and rural areas alike.

Bajaj Pay, the BBPS platform on Bajaj Finserv, offers a seamless solution for broadband bill payments. This platform simplifies the process, allowing you to view, pay, and download broadband bill receipts effortlessly in just a few steps. With Bajaj Pay, you can also manage various other payments, making it a convenient hub for handling multiple financial transactions.

Key benefits of using Bajaj Pay for broadband bill payments:
- Quick payments: Pay your broadband bills directly from your smartphone without any hassle.
- Record management: Download and save digital copies of your broadband bill receipts for future reference.
- Secure transactions: Enjoy reliable and secure payments through the trusted BBPS framework.
Introduction to Digital World Broadband services
Digital World Broadband provides a comprehensive suite of internet services catering to diverse customer requirements. Their offerings include affordable high-speed broadband plans, secure internet solutions, and specialised packages for gamers and streamers.

With speeds ranging from 50 Mbps to 1 Gbps, customers can choose plans that align with their personal or business needs. Moreover, Digital World Broadband ensures a hassle-free installation process, along with equipment upgrades and seamless maintenance services.

The company also prioritises customer satisfaction through personalised support. Whether it’s addressing queries or resolving technical issues, the dedicated team ensures quick and effective solutions. Their emphasis on innovation and user experience solidifies their position as a leading broadband provider.

How to contact Digital World customer care
If you need assistance with Digital World services, their customer care team is available across multiple platforms. Here's how you can contact them:
- Customer support phone numbers: Accessible 24/7 for queries and troubleshooting.
- Email support: Direct communication for specific queries or detailed assistance.
- WhatsApp support: Convenient and real-time help via instant messaging.
- Physical office visit: Available for direct interaction for account and service-related issues.
Digital World customer care phone numbers
Purpose Contact Number
General Enquiries +91-9811784142
Technical Support +91-9811784142
Billing Support +91-9811784142

Email support and communication channels
Customers can reach Digital World Broadband’s support team through various communication channels. Email support is available via info@digitalworldbroadband.com, offering detailed solutions to technical or service-related issues.

For instant communication, Digital World Broadband provides WhatsApp support, enabling customers to address concerns or queries promptly. This option is particularly convenient for users seeking real-time assistance.

Additionally, the company’s official website features a ‘HELP & SUPPORT’ section where customers can submit forms or access live chat assistance. These versatile communication channels ensure a seamless experience for users.

Refund and cancellation policy
Digital World Broadband ensures a transparent and hassle-free refund and cancellation policy. If a customer opts to discontinue their broadband service, they can request a cancellation via the customer care helpline or email.

Refunds for eligible cases are processed within 7-10 business days after the request is approved. The refund amount is based on the balance of the prepaid subscription period. For plans with equipment rentals, users must return the equipment in good condition to avoid deductions.

The policy reflects Digital World Broadband’s commitment to maintaining customer trust through clear and fair practices.

Troubleshooting common customer issues with Digital World Broadband
- Slow internet speed: Restart the router or check for service updates on the ‘SERVICE STATUS’ section of the website.
- Billing discrepancies: Contact billing support for detailed clarification and resolution.
- Connectivity drops: Ensure the router is correctly configured or contact technical support for assistance.
- Service downtime: Check if maintenance is scheduled or report the issue via customer care channels.
- Account login issues: Reset passwords or seek support through the live chat feature.

Disclaimer

1. Bajaj Finance Limited (“BFL”) is a Non-Banking Finance Company (NBFC) and Prepaid Payment Instrument Issuer offering financial services viz., loans, deposits, Bajaj Pay Wallet, Bajaj Pay UPI, bill payments and third-party wealth management products. The details mentioned in the respective product/ service document shall prevail in case of any inconsistency with respect to the information referring to BFL products and services on this page.

2. All other information, such as, the images, facts, statistics etc. (“information”) that are in addition to the details mentioned in the BFL’s product/ service document and which are being displayed on this page only depicts the summary of the information sourced from the public domain. The said information is neither owned by BFL nor it is to the exclusive knowledge of BFL. There may be inadvertent inaccuracies or typographical errors or delays in updating the said information. Hence, users are advised to independently exercise diligence by verifying complete information, including by consulting experts, if any. Users shall be the sole owner of the decision taken, if any, about suitability of the same.

Bajaj Finserv App for All Your Financial Needs and Goals

Trusted by 50 million+ customers in India, Bajaj Finserv App is a one-stop solution for all your financial needs and goals.

You can use the Bajaj Finserv App to:

Apply for loans online, such as Instant Personal Loan, Home Loan, Business Loan, Gold Loan, and more.
Explore and apply for co-branded credit cards online.
Invest in fixed deposits and mutual funds on the app.
Choose from multiple insurance for your health, motor and even pocket insurance, from various insurance providers.
Pay and manage your bills and recharges using the BBPS platform. Use Bajaj Pay and Bajaj Wallet for quick and simple money transfers and transactions.
Apply for Insta EMI Card and get a pre-approved limit on the app. Explore over 1 million products on the app that can be purchased from a partner store on Easy EMIs.
Shop from over 100+ brand partners that offer a diverse range of products and services.
Use specialised tools like EMI calculators, SIP Calculators
Check your credit score, download loan statements and even get quick customer support—all on the app.

Download the Bajaj Finserv App today and experience the convenience of managing your finances on one app.

Frequently asked questions

Customers can contact the support team via phone at +91-9811784142, email at info@digitalworldbroadband.com, or WhatsApp support.

Refunds can be requested by contacting customer care. Eligible cases are processed within 7-10 business days.

Customers can cancel services via helpline or email. Refunds are applicable based on the unused prepaid subscription.

Visit the ‘MY ACCOUNT’ section on the website to access billing details or contact customer care.

Yes, users can set up auto-pay using the Bajaj Finserv website for seamless monthly bill payments.

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