Bajaj Pay is a reliable platform for digital transactions, but like any other service, users may occasionally face technical issues. These problems can range from transaction failures to difficulties with account linking or app functionality. Identifying and resolving these common issues ensures a smoother experience for all Bajaj Pay users. Understanding these challenges and knowing how to address them helps users make the most of the platform's features without disruptions.

Common issues with Bajaj Pay

OTP not received

One of the most common issues with Bajaj Pay is not receiving the One-Time Password (OTP) during login or transaction verification. This can occur due to network problems, incorrect phone numbers, or issues with the mobile carrier.

To resolve this, ensure that your phone number is correctly linked to your account and that your mobile network is stable. If the issue persists, try requesting the OTP again or use an alternate method of authentication if available.

Payment failure or pending transaction

Payment failures or pending transactions can happen due to network issues, insufficient funds, or problems with the payment gateway.

If your payment fails, you can follow these steps:

1. Check your internet connection for stability.

2. Ensure your account has sufficient funds or available credit.

3. Confirm that the payment gateway is not experiencing technical difficulties.

4. If the payment is pending, it may take a few minutes to process. If the issue persists, try again later or contact customer support for assistance.

Issues with Bajaj Pay wallet not updating

Sometimes, users may experience issues with their Bajaj Pay wallet not updating after adding funds or completing transactions. This can be due to connectivity issues, delays in the transaction process, or app glitches.

To resolve this, try the following steps:

1. Refresh your wallet page or restart the app.

2. Ensure that your internet connection is stable.

3. Check if the transaction was successful through your payment method’s status.

4. If the wallet still isn't updated, try contacting customer support.

Bajaj Pay not working on certain devices

Bajaj Pay may not work smoothly on all devices, particularly if the device's operating system is outdated or incompatible. Common issues include the app not opening, freezing, or crashing. To troubleshoot:

1. Ensure that your device's operating system is up to date.

2. Reinstall the Bajaj Pay app to eliminate any corrupt files.

3. Check for any app permissions that may have been disabled.

4. Ensure the device meets the minimum system requirements for the app.

Problems with linking bank account

Linking your bank account to Bajaj Pay can sometimes be tricky due to incorrect details or compatibility issues with the bank’s systems. If you're having trouble linking your bank account, follow these steps:

1. Double-check the entered details, such as your account number and IFSC code.

2. Make sure your bank supports UPI or digital transactions with Bajaj Pay.

3. If necessary, unlink and relink your account.

4. Ensure that your bank is not experiencing any technical issues on their end.

Bajaj Pay app crashing or freezing

App crashes or freezes are common technical issues that users may face while using Bajaj Pay. This can happen due to low device storage, outdated app versions, or system bugs. To fix this:

1. Clear the app cache and data from your device settings.

2. Make sure your device has sufficient storage space.

3. Update the Bajaj Pay app to the latest version.

4. Restart your device and try launching the app again.

Trouble with cashback or reward

Many users face issues with not receiving expected cashback or rewards after completing transactions. This can happen due to unmet criteria or delays in processing. To resolve:

1. Check the terms and conditions to ensure the transaction qualifies for rewards.

2. Verify that you completed all necessary steps in the offer.

3. If the cashback or reward is delayed, wait for a few hours, as processing may take time.

4. Contact customer support if the issue persists and provide transaction details for a faster resolution.

Fixing technical issues: Step-by-step solutions

To resolve technical issues with Bajaj Pay, follow these steps

Issues	Steps to solve
Failed transactions	1. Open the Bajaj Finserv App.2. Click on Passbook and select the failed transaction.3. Follow prompts for a refund request.
Account statement access	1. Check your internet connection.2. Update the app.3. Clear cache or reinstall the app if needed.
Payment failures (EMI Card)	1. Verify card details and balance.2. Reset password if necessary.3. Contact customer support for persistent issues.
UPI transaction Ffailures	1. Ensure sufficient funds and correct UPI PIN.2. Restart the app or device if issues persist.

Troubleshooting network issues for Bajaj Pay

Network issues can interfere with payments and app functionality. To troubleshoot:

1. Ensure that your internet connection is stable, preferably using Wi-Fi.

2. If using mobile data, check the signal strength and try restarting your device.

3. Switch to a different network if the current one is slow or unstable.

4. Restart the Bajaj Pay app and attempt the transaction again.

When to contact customer support for Bajaj Pay issues

If your issue persists despite troubleshooting, it may be time to reach out to customer support. You should contact support if:

1. A payment has failed but the amount is still deducted.

2. Your wallet balance is incorrect or not updating.

3. You encounter technical problems that cannot be resolved with basic steps.

4. There are issues with your bank account linking or transaction history discrepancies.