This article provides customer care details for Bandhan Bank FASTag to address issues related to FASTag, or billing and services.
Bandhan Bank FASTag customer care
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Bandhan Bank offers FASTag services to help customers enjoy hassle-free travel across toll plazas in India. The FASTag is a prepaid tag affixed on a vehicle’s windscreen, enabling automatic toll payment. This eliminates the need for cash transactions and reduces waiting time at toll plazas. Customers can conveniently manage their FASTag account online.
These include recharging it, checking transaction history, and viewing balance details. Bandhan Bank provides dedicated customer care services to help customers manage their FASTag accounts efficiently. These services ensure that any issues or queries are promptly addressed, providing a seamless experience for users.
Now, you can recharge your Bandhan Bank FASTag online with added convenience and security via Bajaj Pay, the BBPS platform by Bajaj Finserv.
Bandhan Bank FASTag customer care numbers
Customers can contact the dedicated customer care team for assistance regarding Bandhan Bank FASTag services. The customer care numbers are available to address queries related to FASTag recharges.
It also includes activation, transaction history, and other related issues. Customers can contact Bandhan Bank FASTag customer care at the following number:
1800-258-8181 (Toll-Free)
These numbers are operational during specified hours to ensure customers receive timely support.
How can I check my Bandhan Bank FASTag status
Customers can easily check their Bandhan Bank FASTag recharge status through the official Bandhan Bank website or mobile app. To do so, they must log in to their FASTag account using their registered credentials.
Once logged in, they can view their current balance, transaction history, and other relevant details. Customers can also receive status updates via SMS notifications to their registered mobile numbers.
Operating hours of Bandhan Bank FASTag customer care
Bandhan Bank FASTag customer care operates during specific hours to provide timely customer assistance. The operating hours are as follows:- Monday to Saturday: 9:00 AM to 6:00 PM
- Sunday and public holidays: Closed
It is advisable to reach out during these hours to ensure prompt resolution of issues.
How do I raise a complaint on Bandhan Bank FASTag online
Customers can raise complaints regarding their Bandhan Bank FASTag online through the official Bandhan Bank website. To complain, follow these steps:
1. Visit the Bandhan Bank website and log in to your FASTag account.
2. Navigate to the ‘CUSTOMER SUPPORT’ section.
3. Choose the ‘RAISE A COMPLAINT’ option.
4. Fill in the required details, including the nature of the complaint and any relevant information.
5. Submit the complaint.
Upon submission, customers will receive a complaint reference number for tracking purposes.
The customer care team will review the complaint and provide a resolution within the stipulated time.
Conclusion
Bandhan Bank FASTag customer care services provide comprehensive customer support. They give a smooth and hassle-free experience. They have dedicated customer care numbers, online complaint mechanisms, and specified operating hours.
Bandhan Bank ensures that all customer queries and issues are addressed promptly. By offering easy access to account information and support, Bandhan Bank enhances the customer experience for FASTag users.
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Frequently asked questions
What are the charges associated with Bandhan Bank FASTag?
The charges for Bandhan Bank FASTag include a one-time tag issuance fee, a refundable security deposit, and applicable GST. Customers should refer to the official Bandhan Bank website for detailed information on the charges.
What do I do if my Bandhan Bank FASTag is not working at toll plazas?
If your Bandhan Bank FASTag is not working at toll plazas, check for sufficient balance in your FASTag account. If the balance is adequate and the issue persists, contact Bandhan Bank customer care for assistance.
How can I recharge my Bandhan Bank FASTag?
Customers can recharge their Bandhan Bank FASTag through the Bandhan Bank website and mobile app. Or it can be done through authorised recharge partners like Bajaj Finserv. To add funds, simply login to your account and follow the instructions.
Can I transfer my Bandhan Bank FASTag to another vehicle?
No, Bandhan Bank FASTag is vehicle-specific and cannot be transferred to another vehicle. If you change your vehicle, you must apply for a new FASTag.
How long does it take for a recharge to reflect in my Bandhan Bank FASTag account?
Recharges to the Bandhan Bank FASTag account typically reflect within a few minutes. However, sometimes, the recharge may take up to 24 hours to be processed and reflected in your account.
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