Altum Credo is a prominent mortgage lender based in Pune, India, dedicated to assisting families in realising their dream of homeownership. The company emphasises trust and transparency, offering a variety of home loan products with competitive interest rates and minimal processing fees.

Here are the ways you can reach out to their support team:

Customer Care Numbers:

020-2729 3153 (For Contact Support)

020-2729 3154 (For Contact)

Email address: customercare@altumcredo.com

Grievance Redressal Mechanism:

Contact ACHFL by writing an email or calling the customer care desk

If unresolved, send a written complaint by post to the Head of Operations

Complaint Resolution Time: 30 working days

Learn how to make Altum Credo Home Finance loan payment online on Bajaj Finserv

To learn how to make your Altum Credo Home Finance loan payment online through Bajaj Finserv, follow these simple steps:

1. Visit the Bajaj Finserv website on

1. Navigate to ‘PAYMENTS’ section and click on ‘PAY NOW” under ‘LOAN REPAYMENT’

1. Click on ‘SELECT A BILLER’ and select your loan provider from the dropdown list

1. Enter your loan account number and select the ‘PAYMENT TYPE’

1. Click on ‘PROCEED’ to initiate payment

1. Verify the details before proceeding to pay

1. To complete your payment, choose from the multiple payment options available

1. Once the payment is completed you will be provided with the confirmation of the transaction

This process ensures a secure and efficient way to manage your loan repayments online.

Benefits of Altum Credo Home Finance loan payment online on Bajaj Finserv

Here are the benefits of the Altum Credo Home Finance loan payment customer care:

Convenient access: Manage your Altum Credo Home Finance loan payments from anywhere, at any time, using Bajaj Finserv’s online platform. This eliminates the need for physical visits and allows for flexible payment schedules.

Varied payment methods: Choose from multiple payment options including debit/credit cards, UPI, net banking, and Bajaj Pay Wallet. This variety ensures that you can select the payment method that best fits your preferences.

24/7 availability: Make payments and access support around the clock, accommodating your schedule and providing help whenever needed.

Secure transactions: Benefit from enhanced security with Bajaj Finserv’s advanced encryption and fraud protection measures, ensuring that your financial information is safe during transactions.

Instant Confirmation: Receive immediate confirmation of your payment, providing peace of mind and a clear record of your transactions.

Fees and charges   

Depending on the transaction amount and payment mode, a convenience fee of up to 2% (inclusive of applicable taxes) will be charged. For more information on fees and charges, click here.     

Note: For failed transactions, the total amount, including charges except taxes, is reversed.   

Steps to file a complaint with Altum Credo Home Finance loan repayment

Here are the steps to file a complaint with Altum Credo Home Finance regarding your loan repayment:

Contact customer care: Call the customer care desk at 020-27293709 or email them on customercare@altumcredo.com.

Visit a branch: Go to your nearest Altum Credo branch and speak with the Branch Manager.

Use the complaint register: Fill out the complaint register available at the branch for formal documentation.

Escalate if necessary: If unresolved, send a written complaint to the Head of Operations at their corporate office.

National Housing Bank: If still dissatisfied, approach the Complaint Redressal Cell of the National Housing Bank online or by post.