HDFC ERGO General Insurance customer care number

For all your HDFC ERGO General Insurance queries, call HDFC ERGO customer care number. Get expert assistance now!
Check Car Insurance Plans
Get Quote
3 min
20 August 2023

HDFC ERGO General Insurance is a leading insurance company offering a wide range of general insurance products to individuals and businesses. The company's customer care team is available to assist customers with any queries or concerns they may have related to their insurance policies. Customers can contact HDFC ERGO General Insurance customer care through phone, email, or chat. Customers can contact the HDFC ERGO General Insurance customer care number mentioned below for any policy-related assistance.

HDFC ERGO General Insurance customer care number: 022-6234-6234 or toll-free at 1800-2-700-700. Customers can also contact the company through email at care@hdfcergo.com. There is an option to chat with the customer care team on the official HDFC ERGO General Insurance website. The customer care team is available from Monday to Saturday between 9:00 am to 7:00 pm.

HDFC ERGO grievance redressal process

HDFC ERGO General Insurance has a robust grievance redressal process in place to ensure that customers can have their issues addressed timely and efficiently. Here are the steps involved:

  1. Contact HDFC ERGO General Insurance customer care: The first step customers should take when they have a grievance is to contact the company's customer care team. Customers can do this through phone, email, or chat using the contact details provided above.
  2. Escalate the issue: Customers can then escalate the issue to the grievance redressal officer at HDFC Ergo General Insurance. You can find the contact details for the grievance redressal officer on the HDFC Ergo website.
  3. Approach the Insurance ombudsman: If the issue is persistent, customers can approach the Insurance ombudsman. The Insurance ombudsman is an impartial authority to resolve grievances between policyholders and insurance companies.

Also check: Car Insurance Policy

Benefits of contacting HDFC ERGO customer care

Customers can benefit from contacting HDFC ERGO General Insurance customer care in several ways. Here are some of the benefits:

  1. Timely resolution of queries and concerns: HDFC ERGO General Insurance has a dedicated team of customer care professionals. They are experts in handling all types of queries related to insurance policies. Customers can get solutions for their queries in a timely and efficient manner. They only need to contact the customer care team through phone, email, or chat.
  2. Assistance with claims: HDFC ERGO General Insurance has a streamlined claims process that ensures that customers can get their claims settled quickly and easily. Customers can get assistance with the claims process by contacting the customer care team.
  3. Assistance with policy renewals: HDFC ERGO General Insurance has a simple and hassle-free online renewal process. Customers can get assistance with renewing their policies by contacting the customer care team.
  4. Access to information: Customers can also get information on the various insurance products offered by HDFC ERGO General Insurance by contacting the customer care team. The customer care team can provide details on the features, benefits, and terms and conditions of each product. This helps in making informed decisions.

In conclusion, HDFC ERGO General Insurance provides customers with a range of options to contact their customer care team. The customer care team is available to assist customers with queries related to their insurance policies, claims, and renewals. 

Additionally, the company has a robust grievance redressal process in place to address customer issues quickly. Contact HDFC ERGO General Insurance customer care today to get your queries and concerns addressed.

Disclaimer

Insurance is the subject matter of solicitation. *T&C Apply - Bajaj Finance Limited (‘BFL’) is a registered corporate agent of third-party insurance products of Bajaj Allianz Life Insurance Company Limited, HDFC Life Insurance Company Limited, Future Generali Life Insurance Company Limited, Bajaj Allianz General Insurance Company Limited, SBI General Insurance Company Limited, ACKO General Insurance Limited, ICICI Lombard General Insurance Company Limited, HDFC ERGO General Insurance Company Limited, Tata AIG General Insurance Company Limited, Niva Bupa Health Insurance Company Limited, Aditya Birla Health Insurance Company Limited, Manipal Cigna Health Insurance Company Limited and Care Health Insurance Company Limited under the IRDAI composite CA registration number CA0101. Please note that, BFL does not underwrite the risk or act as an insurer. Your purchase of an insurance product is purely on a voluntary basis after your exercise of an independent due diligence on the suitability, viability of any insurance product. Any decision to purchase insurance product is solely at your own risk and responsibility and BFL shall not be liable for any loss or damage that any person may suffer, whether directly or indirectly. Please refer insurer's website for Policy Wordings. For more details on risk factors, terms and conditions and exclusions please read the product sales brochure carefully before concluding a sale. Tax benefits applicable if any, will be as per the prevailing tax laws. Tax laws are subject to change. Tax laws are subject to change. BFL does NOT provide Tax/Investment advisory services. Please consult your advisors before proceeding to purchase an insurance product. Visitors are hereby informed that their information submitted on the website may also be shared with insurers. BFL is also a distributor of other third-party products from Assistance Services providers such as CPP Assistance Services Pvt. Ltd., Bajaj Finserv Health Ltd. etc. All product information such as premium, benefits, exclusions, sum insured, value added services, etc. are authentic and solely based on the information received from the respective insurance company or the respective Assistance service provider company.

Note – While we have made all efforts and taken utmost care in gathering precise information about the products, features, benefits, etc. However, BFL cannot be held liable for any direct or indirect damage/loss. We request our customers to conduct their research about these products and refer to the respective product’s sales brochures before concluding their sale.