Creating Opportunities to Succeed

Our people are the soul of how we serve and protect our customers. They are in the forefront of meeting customer expectations, deploying technology, driving innovation, managing risk and working for the community. Our efforts, thus, are directed to creating a workplace that helps them thrive and succeed.

In FY2024, we made progress on the People front at a holistic level. We continued to build the talent and succession pipeline across management levels, empower employees to innovate, and equip talent with current and futuristic skills needed to accelerate our growth strategy.

Our leadership programmes were focused on establishing Bajaj Finserv’s culture tenets, at the centre of which is the ‘Founder Ethos’, encouraging leaders to think like entrepreneurs. It represents long-term orientation and inspiring teams to work towards the larger, shared vision of the company. The ‘Founder Ethos’ culture tenet is made up of 4 leadership mindsets, and corresponding to these 4 behaviours. The mindsets are: Growth Mindset, Customer Obsession, Talent Builder and Being Responsible. The corresponding behaviours are: Continuous Transformation, Innovate to Simplify, Delegate and Develop, and Do the Right Thing.